Question about HP Pavilion a1220n (A1220NED904AA) PC Desktop

2 Answers

HP Pavilion a220n cd-rw won't burn

My cd burner used to work until my computer got a virus and I took it to a place and they fixed it. He saved everything, my music/documents/etc. Just re-installed windows xp.

I've been searching for answers for days and the only thing I come up with is a file to download...but the install wizard wants me to burn the file to a cd and re-boot from that. But I can't do that since the burner doesn't burn anything, not even data/iso files. Nothing. It just says "disk error" or "disk drive error", depending on what cd burning software I use.

I have bought 3 types of cd-r's to make 100% sure it wasn't the cd's. It's the burner...The program recognizes the burner, recognizes the cd that is in there, downloads the music and the second it swiches to "writing cd", it ejects it and says error reading cd or something to that effect.

I have an HP Pavilion a220n PC running Windows XP. I am going out of my mind! Not too many answers or questions like this due to the age of the computer. But there must be a fix for this I assume? Please help me from going insane. Thank you very much. Colleen

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  • 9 more comments 
  • ce_lefebvre Aug 29, 2008

    Thanks so much for responding guys....



    It says I have a "Sony CD-RW CRX215E5" as the type of CD writer (it's not a DVD writer).



    I clicked on the device manager and there is no yellow ! in front of it.



    Everything seems to be working fine. It plays the cds and everything but just gives an error once the burner software goes from reading the mp3's and says "starting to burn"...then it ejects the cd. I thought it was the cd's I was using until I bought 3 types of new ones and it did the same for all.



  • ce_lefebvre Aug 30, 2008

    Thanks Hanto...I will try that right now and let you know. I might have done something really bad....I got some weird steps to follow from HP and I may have made things worse. But let me do this first and let you know if it works. THANKS SO MUCH

  • ce_lefebvre Aug 30, 2008

    Sorry...i spoke too soon. I didn't mess anything up thank God.



    Still trying to figure out imageburn....I don't understand yet how to run the self diagnostics test, but I'm trying.



    thanks for all your help. I'll get back to you if anything works! You've been a lifesaver!



  • ce_lefebvre Aug 30, 2008

    OMG sorry Hanto...I understand. I'm doing it now...thanks so much for sticking with me. I just didn't want to bother you with this if you had more important things to do. thanks for the re-assurance. brb

  • ce_lefebvre Aug 30, 2008

    I got the Sony CD-R CRX215E5 is from the device manager. That's what it's called in there? Otherwise I'd have no clue.



    OK - Imageburn can't burn a jpeg image or an ms word document. So where do I go from here?



  • ce_lefebvre Aug 30, 2008

    Yes, I did everything you suggested. I believe that it is dead as a writer as well. Yes, it will play a cd but just not burn music to one. Or anything else for that matter.

    It's time to upgrade it I guess!



    This is the best site and service I have ever received in my life!!! I should say from YOU because you're really the only one I've worked with.



    Thank you Hanto. And you get a "FIXYA"! :)



    Colleen

  • ce_lefebvre Aug 30, 2008

    I can find you on this site, correct?

  • ce_lefebvre Aug 30, 2008

    OK. I will never buy a sony again.



    Thanks again for all your help...if I didn't find you I'd still be doing all sorts of things and ruin my entire computer! I am a mac person (worked with them for 20 yrs) and got a PC for home so I don't know how all this stuff works!



    I'll find you if I need you again. Thanks so much...

  • Ravel Lively
    Ravel Lively May 11, 2010

    give me a few to investigate this computer, I have an HP also that initially gave me problems from the day I bought it, but was able to get it going.by doing things other then what HP suggested or would suggest

  • Ravel Lively
    Ravel Lively May 11, 2010

    Go ahead Pinky, I have to go to bed anyway.

  • Ravel Lively
    Ravel Lively May 11, 2010

    HP uses three different models of DVDwriters in that model of computer, one being a HP DVD, 2 being a HL-DT-ST, and 3 being a LiteON model. Which one do you have in your computer?

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  • 226 Answers

Have you tried this firmware update from HP yet. This particular update from June 2004 indicates that it primarily addresses an audio performance issue, but rarely do any firmware updates also not address media recognition that would help the CD/DVD writer both read and write to specific blank media.
It is highly unlikely but not impossible that a virii infection would cause you inability to write to media, much more likey that the CDwriter is trying to give up the ghost. Before assuming to much tho, get some canned compressed air and blow into the cdwriter with tray open. This may more a simply issue of some foreign material sitting on the lens of the laser that allows you write to media. Be aware while this may be the latest firmware from HP on this particular CDwriter, that does not mean that there are not other later firmware updates from other souces. HP and all the OEM companies have a bad habit of taking their time about issuing updates and rarely if ever follow a product to completion of its update cycle. In other words remember this is a Sony product, not a HP product even tho it is in a HP computer.
If more information is needed come back to us and don't forget to rate us, as that is the only compensation we are getting for these long drawn out explanations and research on your product or problem.

Posted on Aug 30, 2008

  • 13 more comments 
  • Ravel Lively
    Ravel Lively Aug 30, 2008

    When the store formatted your computer, you lost your former software that you were using to write to CD with. Since I have no idea of what that software might have been, I will have to give you some easy to use and free software called Imageburn. Learn to use it, it's simple, does almost anything a person could ask for, and it so cheap ( free ) that even Scruge would love it.
    It also has one of the best self-diagnostics available for finding out what is causing malfunctioning burns. Under the About tab on the software, you can access their support site and ask questions and will be amazed by how willing the software writer is to address your problems. Not like the companies that want your money and then ignore you... This guy is a champ


  • Ravel Lively
    Ravel Lively Aug 30, 2008

    Now I'm wondering what kind of weird steps HP would have given you? Be prepared to answer that question when it get back because I am almost certain it will have an effect on my further abilities to help you.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    One thing you will have to understand about me CE is that I don't stop until you do, it's in my profile. 99.99% of the time tho, the customer quits on the first answer rather then develop the discussion to a logical ending and when that happens I get just a tad upset. I have more information plus extra troubleshooting tools from Sony to use on your problem when you get back with me.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    You have to burn to see some idea of the diagnostic in action.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    Do a burn of anything, some video file, avi, data, anything you can find on your hard drive, just to get a feel for the software.. that is all we are trying to accomplish right now. You can drag and drop or use the pull down to pick a file from your hard drive. don't pick a file that you consider extremely important tho, because I think one of the options is to delete the file after burning and I'm sure you don't want that to happen

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    The software also has a very good verification routine to check your file that you have burned against the file on the hard drive. It will extend the tray on data files after the burn is finished, and then re-close the tray and start the verification on most desktop computers. laptops have to be manually re-inserted due to tray design.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    Oh and one other thing for you to consider, I looked all over the various Sony websites, including their main support site for Storage devices such as CD/DVD devices, and they do not show a CRX215E5 at all, but they do show a CRX215A1 model and that is the only one with the CRX215 prefix..

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    If I have been good to you, please reward me with a Fixya..

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    It is no bother to me, I wish all people were like you. I dislike people who run away from solving the problem. It's bad enough when nothing can be done due to hardware or comprehension issues, but you allowed yourself to stick with me and that is the eason your problem may be solved now.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    I am assuming you can read from the CDwriter and that you have tried blowing out the inside of the CDwriter with compressed air to clean the lens of any materials that might be blocking the laser lens. I also assume you installed the Firmware update I mentioned in my first solution on this thread. I am making many assumptions here so I ask you, are they valid assumptions??? If all those assumptions are true, then we will have to consider the drive is dead from the point of view of it being a writer now..

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    Did you use Windows Explorer to look at the CD after the burn took place. Never assume that some other software will do what Windows Explorer does. It is the BEST routine on any windows computer

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    And you get a FIXYA too, maam. Thank you very much for being so reasonable and allowing the time to troubleshoot the problem. That is the reason we have succeeded in determining the real problem. Come back to me anytime with any problem and I will at least steer you in the right direction.Take care.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    Hit the ' Ask Me ' underneath my picture and you will become able to address me if you need me without others chasing you. There are some here who behave more like little boys then true experts.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    Yes, correct, but I am in Korea so our time zones are probably way out of whack with one another. almost daylight here now.

  • Ravel Lively
    Ravel Lively Aug 30, 2008

    whatever you do, do not buy a Sony as a replacement drive. go with Samsung if at all possible

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  • 206 Answers

Maybe you will see the error status in the peripheric manager. First, go to the control panel, look for the system icon. Double-click on it. Then, select the material tab. Click on the peripheric manager (sorry, I use the French version, so it may not be called that way, but it is the first button on that tab). You will then see all the different type of material connected. Click on the + in front of the CD-ROM, DVD player. If there is a yellow mark !, that means that the installation is not correct. You can simply erase that configuration (right-click and select erase). You restart your computer and Windows XP will rebuild that info.

Please, give me some news.

Posted on Aug 28, 2008

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