Cannot install and get the Hyperfont to work on Vista
I have installed Futura and the patch for Vista, when I get to the part to install Hyperfont and double click to open Futura it will not open. What is up with that? I have worked on installing and uninstaling for two days, spent 3 hours on wait for Singer help and never did get them. Very frustrated
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Re: Cannot install and get the Hyperfont to work on Vista
Search for troubleshooting utility in your Futura folder, launch it and send report to Singer. It is quite difficult to determine the root of the problem without your pc configuration and Futura folder content info.
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I too am running vista and had problems installing software ... I called singer support and they walk me through removal of futura ( you have to be sure u remove the already installed clem driver) and ALL futura... then re-install.... my machine is running fine on vista now!!!!
First check whether your Vista is 32bit, 64bit Vista is not supported yet. If Vista is 32bit and still software cannot communicate with the machine then probably you installed an update or patch for another Futura version. Write here machine model, software version (Help->About Futura) and additional options (Autopunch,Photostich etc) if you purchased any.
Hello I have the same machine Futura CE250, But I just have the the Autopunch software. I dont know why this situation. What about if you try uninstalling and reinstaling the software? my email firstname.lastname@example.org Best regards and good look.
I found a solution that seemed to work for my setup (Vista-Futura 200): Go to the Futura support site www.futura-support.com . Choose "Service Updates" from the left-hand Menu. Choose "Quantum® FUTURA™ (CE-200) Owners running Windows XP Service Pack 2 operating system WITH one or more of the Options (AutoPunch, CrossStitch, PhotoStitch, and HyperFont) installed". Look for the bullet-point list in the explanations. It says there: "If you own the AutoPunch Option and you could not successfully install it, download the Service Update by clicking here." Select the highlighted link, download the patch and install it. Worked fine for me, I hope it helps you, too.