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yeap 3x this phone has "tried" to be unlocked and now is set to phone freeze....you must flash the rom, with an external device called ust pro2 219.00 usd, or maybe cingular att can do this? if not search the net for people who do this, it's readily available i'm certain...hell i do it locally but i have no liscence for business so all i'm saying is find someone legit, it's easy to do depending on which hardware version the phone is. but as a pretty tech savvy person i'm telling you this is the only solution