Question about HP LaserJet 5550 Printer

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Firts time using my HP color LaserJet 5550 Printer

Cant print, the message says 128mb

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  • mandy clark
    mandy clark Aug 28, 2008

    yes i messed up :P



  • mandy clark
    mandy clark Aug 28, 2008

    thanks hun!!

  • mandy clark
    mandy clark Sep 02, 2008

    Well, i have done nothing yet. Didn't have it working as i left work friday. Not back in the office till today. Time to get back at it! Ill let you know!

    Thanks.

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  • Master
  • 5,158 Answers

I could swear i comment on this... is this a repost of the same issue ?

Posted on Aug 28, 2008

  • 1 more comment 
  • Roberta Smith
    Roberta Smith Aug 28, 2008

    it happens ... no worries... i'm doing some research i'll let you know



    Robert

  • Roberta Smith
    Roberta Smith Aug 28, 2008

    Ok .... the first thing you need to do is to check if it in fact has memory. look for a small door opening on the sides (perhaps even were the cables connected to your computer plug in. It almost sounds like the memory may have come unseated during shipping. Fairly easy fix if that is it. when you find the access panel for the memory move the tabs on each side away from the memory chip... pull up on it. push it back into the socket the same way it was. the side tabs should go back into place by themselves. If you have to turn it over to gain access to the memory ... remove the ink cartridge first ...





    Robert



    If you are not comfortable with doing that or cannot find the access panel. you may have to return it to the store to have them do it. If they cannot i'll find you better instructions



  • Roberta Smith
    Roberta Smith Aug 29, 2008

    I am interested to know how you made out with this issue ?



    Robert



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We need to start with turning the machine on not connected to the computer.
Disconnect machine from computer.
turn machine on
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If machine has a jetdirect card (network card I/O) installed remove it.
Turn machine on.
If it comes READY you found the problem.
If you are not using on network reconnect to computer and try again.
If there is no network card let me know.
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