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I have a confirmation of renewing my subscription with Symantec--order number 9532099641--on August 9, 2008, but when I got on my computor this morning....it flashed on the screen that my protection had expired. Can not find a telephone number to talk to a warm person...and explain... and every time I go into the renewalcenter.symantec.com... you want me to renew again. Jeanette Schiel

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Your symantec has been expired (this is because you are using a free software of semantec)

reinstalling it would help solve your problem and make sure to update it regulary.

thanks... :)

Posted on Aug 29, 2008

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Mar 31, 2010 | Symantec Norton Internet Security 2010...

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I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

1 Answer

Have renewed Norton anti virus for the next year Paid by credit card. Computer shows 'protection expired confirmation # NP11822299


when you have ordered the renewal, you should have received an email with a renewal code. Even if you have not received the email just go to the URL so that you can access your order and get the renewal code. (www.findmyorder.com or http://shop.symantecstore.com/servlet/ControllerServlet?Action=ContentTheme&Locale=en_US&SiteID=symnahho&ThemeID=106300&pbPage=OrderStatus&resid=S7XhpQoBAkgAADuUy8QAAAAb&rests=1270210979283)

once you have the renewal code, you can open the Norton program and click on subscription and follow the instruction.

Please encourage us if this was helpful to you.

Feb 09, 2010 | Symantec Norton Internet Security 2009

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I renewed my Norton 360 subscription on octobre 7th. I was supposed to get a confirmation e-mail, but I never did. I am also unable to sign in to my account. What is happening and how can I find out if my...


Upon a successful renewal to Norton product. It will automatically send an e-mail confirmation to the information you have provided. In this kind of event, I usually check my card for any deduction paid to Symantec.com.

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I have been referred to you by Symantec UK under account referencde KMM21292276111273L0KM and the text of message to them yesterday afternoon was QuoteGood afternoon Earlier today, I had to renew my...


I am sorry but I cannot see how this site can possibly help you resolve a billing issue with Symantec. Nor can I see any possible reason why they would have referred you to a third party. You need to take this up with Symantec.

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Symantecs contact information is available from http://www.symantec.com/feedback/contactus.jsp

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