Question about Lexmark Printers & Copiers

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Printer showing print cartridge missing however both cartriges are in place.

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Read on and see if any applies to you.
Check that you removed the protective tape. some cartridges have two of these pieces of tape one over the head and possibly on on the contacts to the printer.

If you recently re-filled or had the cartridge refilled or even bought one of the many cheaper replacement cartridges you should read on

Most modern cartridges have an ink level chip built on to them.
Should the level drop below 25% then most of these chips lock up and will not reset.

Re-filling them will have no effect

If you are lucky you should be able to find either a
chip resetter
around on the INTERNET or maybe even local

OR

Even better empty cartridges that
never need to be reset.
The second option is my preference

I realise these are not for your specific printer but there are others listed on both those sites as well.

cheaper cartridge problems have been on the rise recently and that is for ALL makes of printer.
If you try to clean the contacts be VERY careful cleaning contacts and ONLY use isopropynol on a lint free bud or cloth.
Also be very gentle.

I have seen the contacts cleaned and cartridges ruined with other methods of cleaning.
Rubbing too hard can also cause a badly set chip to move making it inoprable.

I dont like full prices replacements either which is why I always provide the links
I usually reccomend that people take back any cartridge that does not work right from the get-go.

I dont know of anyone who has had a problem doing that be it a shop refill or otherwise.

No matter if I paid $1 or $100 for a cartrdige I would still expect it to work

Posted on Nov 07, 2009

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Cartridges are now mainly chipped, this problem is non recognition (happens with HP & Lexmark, especially refilled ones), which is a recognised problem. Try cleaning the gold coloured contacts on both the cartridge, and the "springy gold bits" on the head (or carrier unit). If it still doesn't work, return the cartridge with the fault, and try a new one. 9 times out of ten this will sort the problem.

Posted on Aug 28, 2008

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When I needed help for this question, I was inquiring on a Brother MFC machine. The cartridges for a monochrome Brother machine do not have a chip, they have a flag gear. If the flag gear is not reset, you will get a "toner empty" error, not "cartridge missing". I am being told there is a sensor inside the printer that is activated when the printer cartridge assembly (drum/toner) is installed. If the sensor goes bad, it does not recognize that there is a cartridge present.

Posted on Jun 23, 2009

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When the printer says that a cartridge is missing, close the dialog box and open the printer main console.
Go to install new cartridge and go through the prompts. until complete then try to print.

It should solve the problem

Posted on Nov 07, 2009

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