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The spring has probably become disconnected from the door latch head assembly or inner door panel.
If so, you can either order a replacement for the broken part, or install a small screw into the broken part, reinforce it with epoxy, and then reassemble everything.
Normally you have to
separate the door panels (as shown in the attached photo)
and then you'll see the parts involved.
Or you can watch a YouTube video (not a video I
made) that demonstrates how it's done.
We'rehappy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
Here you can find what you need for a very similar model
http://www.searspartsdirect.com/partsdirect/part-model/Panasonic-Parts/Microwave-Parts/Model-NNSD297SR/0789/0123370/50036271/00001?blt=06&prst=0&shdMod=NN-SD297SR Yes, to take down the face you must have the unit fully accessible - the bolts are accessible only from the rear.
You have to separate the door panels (as shown in the attached photo)
and then you'll see the previously hidden screws you need to remove.
Or you can watch a YouTube video (not a video I
made) that demonstrates how it's done.
In most cases, the spring mount on the inner door panel breaks off, and while the ideal way to fix it is to replace that whole panel, the time, cost and labor are considerable.
It's usually easier and cheaper and just as effective to use epoxy and some kind of hardware
to fashion a new spring mount.
Or if there is enough material to drill a hole for the spring, do that, install the spring, then add a dab of epoxy to cover the bottom loop of the spring where it goes through the hole you drilled.
Let the epoxy dry overnight before you close the door or use the oven.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
Do you mean the part with hook-like projections that stick out of the door, or the part that holds the door switches inside the oven?
If you need to replace the door latches (the hook-like devices in the door) you have to separate the door panels (as shown in the attached photo)
and then you'll see the previously hidden screws you need to remove.
Or you can watch a YouTube video (not a video I
made) that demonstrates how it's done.
You can order
Panasonic parts from Tritronics
here or by
calling 866-779-5835.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
While I don't have that model's diagram,
normally
you have to separate the door panels (as shown in the attached photo)
and then you'll see the previously hidden screws you need to remove.
Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.
Normally the problem is not the spring, but a broken
spring mounting tab on the door latch head (hook) assembly or the inner
door panel.
If it's the door panel, it's usually easier and cheaper to use epoxy and some kind of hardware to fashion a new spring mount.
The door latch head (hook) is easy to replace or repair if that's the issue.
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