Question about Hoover Elite Rewind Bagless Upright VacuumVacuum

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Broken motor on new Hoover Elite Rewind

I purchased this vacuum cleaner about two months ago. At first it picked up fine and filled the cannister the way it was supposed to. Then it began making a really loud noise and I noticed that it was picking up, but it wasn't going into the cannister. I cleaned all of the removable parts and tried to look into it for clogs and such, but there was nothing.

So I took it to a service store and was told that the motor was blown and there was absolutely nothing he could do to fix it. He said that I need to contact you about a replacement.

I would like to speak to a customer service rep, but I can't find a number for that. My name is Adrienne Hodges and my number is 317-869-7982. If someone could contact me I would greatly appreciate it.

Serial number 110700445290

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I only have the number for the hoover service center in Seattle, but they can certainly point you in the right direction of a service center in your area or a customer service rep.

Hoover: 206-367-4425


-R

Posted on Aug 29, 2008

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http://geeksquad.fixya.com/ThreadView.aspx?prdid=0&thid=749037
Generic problem for all Vacuums
Hoover Elite Rewind Vacuum, smells
Posted by suzipea on Jul 06, 2008
Hoover Elite Rewind Vacuum, smells like a burning motor and is not sucking anymore! Help!!

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. If the motor has a burning smell, it could be the belt but in most cases it would be the motor and that would be in need of replacement. You can try to replace it yourself but there would not a warranty for self installation. If you have an authorized vacuum cleaner dealer do the install then it would be warranted for one year. You can check with the Hoover manufacturer if you like. If you have further questions please feel free to contact your local vacuum cleaner dealer in your area, or contact the Hoover website and or the cust serv phone # @ Hoover listed below. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST

Thanks, Don the Vac Man
Go Ahead. Use Us.

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