Question about HP DeskJet 6122 InkJet Printer

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Printing when paper is passing thru the front of the printer - the paper on the left side seems to get stuck and then prints a black line on the paper. Tried to clean out printer and can't see a piece of paper jamed in it, could it be something else?

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  • Jose Villegas Castillo May 11, 2010

    Not able to set printer configurations. Vista

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It almost sounds as if the guide on the left side has been moved. Reload the paper so it is up against the right side of the paper tray and then move the left guide up against the paper.

Judy F.

Posted on Jan 10, 2009

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Most of the Lexmark printers (including the Z- and X- series) pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.

If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):

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Please follow the steps given below to perform the self-test:

1. Make sure the printer is off.
2. Press and hold the "Color Copy" button.
3. While holding the "Color Copy" button, press and release the "Power" button to turn the power on.
4. Wait for the "Power" light to flash off and on.
5. Release "Color Copy" button.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

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