I went to the site. It is a good site, however more broad scale and somewhat confusing. My unit is strong agitator and clean. I can not get it to sping. I am not able to locate information on the spin cycle and what might be wrong. As I noted in my momment add-on, I found a pin attached to the chasis. It is about 1/4" in dia and about 1-1/2" long. has a flat side the entire length of the pin. It seems importatnt enough to be suspended there on the frame suport of the W/M. It would be like a spare part for the repairman already to be installed. THE MAY OR MAY NOT be anything. I am looking for clues. Apreciate the comment
It's the grey control box , remove/loosen the ttrhree screws on the back of control panel, drwa a picture of where all the colored wires go on the grey box on the back right side. then remove the two screws, connect wires to the same locations as before on old box, reinsert box, replace two screws, replace main control panel, replace or tighten threescrews on back, and its fixed. and you just saved $160.00 service call. Bad news the part was on back order for a few weeks. whirlpool knows there is a problem , but they will not issue a recall because it is not a saftey issue.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Do a google search for manuals. Or go to YouTube.com or appliancepartspros.com or repair clinic.com for repair videos. Put in ur make/model and search agitator. Good luck and good for u for doing the right thing.
How old is this machine? There are several small plastic tabs that make the agitator work and these break after time and have to be replaced. They are cheap and the repair should not be expensive if this is the case. This is the first place I would look. If you can spin it by hand and there is not much resistance that would be a good clue. I assume the motor is fine and it spins and pumps normaly? You might want to get the motor coupling replaced at the same time because they usually last about the same amount of time. This too is an easy and somewhat inexpensive repair.
They make agitator repair kits with the reversing dog ears and retainers. The only item number that I can come up with is 2921. You can order them from most appliance parts dealers. You need to determine if you need the one for long cam or short cam. Hope this helped somewhat. Good luck.
Check the center of the agitator, where you add softener.
Remove by pulling up. It will be full of old softener.
It may be necessary to remove the whole agitator ( set screw on bottom).
The inside also gets full of old softener.
Check the paw. It is a plastic somewhat u shaped piece that sits on the bottom of the machine and is connected by a plastic lever and a solenoid. It usually breaks on the end and as such won't lock the gearbox in. If you keep running it like that there is every chance you will probably burn the motor out.