Question about Polycom SoundPoint 330 IP Phone

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I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd

I configured manually for the two lines in my polycom soundpoint ip 330 sip phone. after that i rebooted once then its works perfectly with 2 lines. then again i reboot the phone then its not working. it displays that "can not contact to boot server" after that "error, application not found. help me to reset that phone.

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This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Posted on Jan 12, 2010

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I have a PBX with several different viop phones configured.

The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.

I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.

I have noticed that some really cheap voice plans don't include voice mail.


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If you do not have a TFTP server, you can download one for free.

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If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

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