Question about Creative Labs Zen Digital Media Player

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White screen EVERY TIME I TURN MY ZEN 4G ON THE WHITE SCREEN IS SHOWING. WHAT SHOULD I DO TO SOLVE THIS PROBLEM?

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  • DonnaNYC Aug 30, 2008

    Same problem!!!

  • Anonymous Sep 03, 2008

    I've got the same problem. I thought it had something to do with the lock but now I can't even get anything. It won't even turn on.

  • saigiri Sep 16, 2008

    I also have the same problem of plyer showing me only the white screen and nothing else....Please help me

  • Anonymous Sep 22, 2008

    same here!

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Posted on Aug 28, 2008

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The white screen of death is a manufacturer defect; you'll need to exchange your Zen and get a new one. If you can't do this, you can get the screen changed out for a new one; click here.

Posted on Sep 23, 2008

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2 Answers

Only white screen appears while starting.


My Creative Zen 16Gb got to the stage where every time I turned it on I would get a white screen. I tried many so called solutions, including those on the Creative website - nothing really workd for any length of time. Eventually, suspecting is was a connection issue with the dispaly, I held the Zen in both hands and twisted the case a few times - nothing broke and my Zen has been working faultlessy for the last three days. Hope this helps.

Nov 17, 2009 | Audio Players & Recorders

2 Answers

White screen


I get the white screen of death as well from time to time and I found this video and it actually worked for me.

http://www.youtube.com/watch?v=a8g0sh7pc54

Hope you have the same problem as me and this should help out just do what he does:
When the screen goes white, let the music play, put it on hold, wait until the screen turns black then take it off hold and the screen should be back on hope this helps.

Jul 13, 2009 | Creative Labs Zen Digital Media Player

1 Answer

White screen


I get the white screen of death as well from time to time and I found this video and it actually worked for me.
Hope you have the same problem as me and this should help out just do what he does:
When the screen goes white, let the music play, put it on hold, wait until the screen turns black then take it off hold and the screen should be back on hope this helps.
http://www.youtube.com/watch?v=a8g0sh7pc54

Jun 07, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Docked screen


I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

May 25, 2009 | Creative Labs Zen Digital Media Player

2 Answers

My zen mosaic MP3 player by Creative no longer displays a menu


Try rebooting trough Safe Mode. Turn on while holding Reset and Play/Pause. Option 4 (reboot) should help.

Apr 26, 2009 | Creative Labs Creative Technology Zen MP3...

3 Answers

White screen of death on my zen


I had the same problem with my Zen. I *downgraded* the firmware in mine to 1.03.04 and it seems to have fixed it. Per the Creative website, I first tried upgrading it to 1.20.02 and it only seemed to make it worse. I tried their recovery procedures to no avail.

You can download the downgrade here. It's and executable file, just have your Zen hooked up to your computer and execute it.

http://drivers.softpedia.com/progDownload/Creative-ZEN--GB-Firmware-Download-41209.html

Mark

Oct 17, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen Vplus 4G problem


try leaving it connected to the usb and pressing the reset at the same time

Sep 02, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen screen stays white


The white screen of death is due to a hardware failure in the LCD screen and the only way to fix it is to replace the screen itself. You can find a screen and repair services at www.TheGadgetDr.com

Aug 13, 2008 | Creative Labs Zen Digital Media Player

6 Answers

My creative zen screen was flickering white


SEEMINGLY RANDOM PROBLEM

I've seen a million reasons why people think their Creative Zens are going to the white screen of death. I've tried a million different things myself in trying to 'solve' the problem. The only quick-fix that has worked consistently was freezing the Zen (in a plastic bag, of course). After freezing it, it always boots fully the first time I turn it on, but your guess is as good as mine as to how many times it will work before having to freeze it again.

PUT THE SQUEEZE ON - CAREFULLY!
To me, the problem has always seemed like it had to do with a lack of connection or contact inside the thing. So, my next theory has proved - so far - to work even better than freezing. However, it's a bit of a risk to the LCD screen. I noticed the casing seemed a bit "loose", so I squeeze it (be careful not to break the LCD!!!!) as I turned it on. The first time I did this was last night. The Zen has properly booted every time I've turned it on since then. I've left it for hours and turned it on occasionally when I've thought of it...and presto!

I ASKED AN EXPERT!
My brother is an electronics expert. I described the problem to him and asked his opinion. Without going into detail (that I can't remember anyway), he concluded that there are contacts in the casing for the LCD that just aren't quite making the contact.

WHY?!
I fail to understand why Creative refuses to do anything about this problem when it seems that it would be a simple fix. I understand that they have more lucrative business to attend to, but selling a bum product and not even acknowledging the problem - much less fixing it - just isn't right.

Jun 20, 2008 | Creative Labs Zen Digital Media Player

4 Answers

Screen is white but music still plays


I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)

connex_bern

Jan 31, 2008 | Creative Labs Zen Digital Media Player

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