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Try booting into safe mode and then uninstall it and reinstall it from there. Safe mode runs only certain processes, in which case if there is any interference coming from your card in normal mode, it won't have that in safe mode. If the problem persists - and the machine does not have any malware infections that may cause this problem, contact the supplier of the card to see if there is a bypass around this supposed incompatibility issue. If my ideas work, please do rate me. Thanks.
Go to the device manager and uninstall both units. power down the pc, hook up the hardware and reboot. Make sure when yu uninstall the hardware that you do not check the box that says uninstall the drivers. You want to keep the drivers intact. When you reboot with the hardware attached, windows will read the hardware and reinstall the drivers. If you are connected to the web, windows may even ask to search online for the most up to date drivers, let it.
fixed it myself after thinking about it
uninstalled and reinstalled Corel Word Perfect, which make my keyboard start responding again; then was able to restore computer to an earlier date which cleared up other problems
then I uninstalled Corel and put Microsoft Office on instead- not a fan of Corel
if it is not responding at all you may want to check the ribbon cable, there are screws underneath the laptop in the area of the keyboard, carefully lift the keyboard up and check the flat cable that runs from the keyboard to the system board.
its worth checking that you can still access the keyboard from the bios, when the system turns on press the key to go to setup (usually del or f2 or f10) if that works then boot to widows and check you keyboard settings in windows, if nothing is apparently wrong, right click my computer and go properties, go to the hardware tab, click device manager and uninstall the keyboard, reboot and windows will reinstall the drivers for it
that you have good batteries installed, turn the Keyboard over and locate the
small reset/connect button on the back of the keyboard and press it. Then
try to see if it is working. If not try pressing the button on the
receiver and then on the keyboard. Try typing, should work okay.
this helps. Bud
I'm having the same problem. If anyone has any suggestions I'm open to ideas - Mouse works great but the keyboard doesn't. I've uninstalled and reinstalled the software at least twice via remote desktop- done a hard reboot on the hardware (it's a Logitec wireless keyboard) - I've even tried installing it on another computer and the keyboard and mouse both work great! I just can't get it to work on my computer. The curious thing is that the side buttons (like sleep work) but not Ctrl Alt or Del so I can't login - what am I doing wrong? Are there settings that need to be changed? It won't even recognize a standard (corded) keyboard