Question about Toshiba e830 Pocket PC

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E830 hangs on soft reset

I'm working for an app vendor and we have implemented some software on a large number of e830s. We are now receiving reports of the PDAs hanging occasionally, and then upon soft reset, hanging again at the boot screen (blue). This persists for a while, and then eventually the device dies completely and refuses to respond to the power button or soft reset, despite being fully charged and plugged in. The PDA then needs to be hard reset and reinstalled. Anyone have any ideas what could cause this? Our software doesn't directly write to memory addresses or do anything particularly dodgy, though we do run a process to preload some libraries at boot time. We can't replicate the problem, and haven't seen such symptoms on any of the dozens of other PDA models we have implemented in the past. Seen anything like this before anywhere?

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Believe me it is not easy to say what the problem can be. Your problem is very specific and I don`t believe that someone can give you some help because this “software” that you have implemented is unknown to other users. I suppose that there must be some bug in software and after installation there is some memory error. I also know that e830 needs about 3 or 4 minutes for reboot.

Posted on Sep 08, 2005

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Welcome to Fixya!

In first boot after the hard reset it should ask you to select your language. If it's a Canadian model it should have both English and French built-in.

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

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