After about a month since i received the pda i had problems with it. It had randomized hard reset even with full charged battery, i think cause of a false contact.
i sent it, by italian support centre, to repair at the teleplan centre.
it returned to me, and after 2-3 months i had again the same problem. i sent it again in repair to the teleplan center but after 2 months i got again the same problems.
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Re: Problems with e800bt
I don't know much about italian warranty conditions bt in Germay you can ask to change the PDA after it is repaired three times without success!
I think it is the best to contact Toshiba Italy directly and tell them your story and ask what to do!
TOSHIBA EUROPE GMBH - Sede Secondaria in Italia
CENTRO DIREZIONALE COLLEONI
Palazzo Perseo - Via Paracelso, 10 20041 AGRATE BRIANZA (MI)
Tel. 00 +39 (0)39 68730.1
Tel. 00 +39 (0)39 68730373
Telefax 00 +39 (0)39 68730369
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You need to perform full reset which will erase all personal data and set everything to factory default. You need to press reset and power button to perform full reset.It will give you confirmation once you choose yes it will perform hard reset
If issue persist you may disconnect and reconnect to internal battery
Try holding soft reset for a couple of minutes whilst charging. If this does not work leave pda charging with hard reset switched off BUT all data will be lost. Then move hard rest and if you are lucky the green charging light will start flashing and you can switch on. It sounds as though you have flat battery and if left too long restarting becomes very difficult as the motherboard cannot start the recharging process while the pda is switched on. This is true even with new batteries which can be supplied flat if old stock.
Even liquid damage is unlikely as there are so few exposed connectors. I have not tried it but gently drying motherboard with a hair drier on gentle setting and cleaning battery connector and screen ribbon cable before assmbling might work. Treat both connectors as being etremely fragile although they are more robust than you might think. But treat them with extreme care as repairs to them would be more expensive than the value of a working pda.
Try changing ur battery if it doesnt help then do this
try pressing the reset button near the charging port on the pda if it doesnt work try to hard reset it as follows
try this if it helps
hard rest factory default settings = when ur set is switched off press both buttons call and end key and then press power button on upside of pda for like 5 sec screen will appear asking to format all data take out ur card if u dont want to format that now confirm by pressing the centre action button in 4 side joystick and go
if not solved then go to www.htc.com for latest Rom update downlaod and update
other wise check xda forums for software dead HTC http://forum.xda-developers.com/
I had some similar experiences with these ipaq's when I was working in a specialised service center. I'll try to give some help or tips through the internet, altrough if i could have seen or diagnosticate these pda's myself it would have been more easier. First of all these problems have 2 main causes. Most of the pda's comply with one of them, it is very rare that a pda will develop this problem by having both causes.
The first cause is the hardware one. A component called the main voltage convertor is broken. It's a small chip that uses the voltage given by the main battery to convert it's value to various tensions required by some of the components on the pda's main board. If some sub-parts of this chip fails to work, the result will appear as the problem you face, In this case there isn't much to do. Most service centers will replace the whole mainboard because that particular chip is very hard to find as a replacement and difficult to desolder from the board.
The second cause could be a major firmware / ROM memory corruption. These things can happen out from nowhere. In my time working for service centers I've tried to isolate a pattern for this problem but without much succes. However it seems that most of these problem tend to appear durring charging cicles due to power spikes or drops on the main AC voltage supplied to the charger. This is only a supposition, I'm not sure yet on this cause. What to do here? Well this problems are fixable but first of all you must be sure that this is a software problem, not a hardware one. So let's diagnosticate some things.
Try to charge the pda. Ignore any lights or beeps or whatever your pda is showing on the screen. As long as the charger is connected the charging process is based on the most primary charging circuits on the pda's motherboard. If the pda is not charging or cannot hold any charge (when you unplug it the screen fades away or it simply doesn't do anything else) maybe that circuit is broken (this is a a sign of serious hardware problems ) or maybe the battery is to old/weak. Batteries don't die out of nowhere, if you remember your pda to work and have some 2-3 hours of standby time it's imposible that now, suddently the battery has drained out so much that even if charged it can't hold out at least 30 min.
So we will assume that you charged the pda for at least 2-3 hours and you see some sign that the battery is working. The next step is crucial. TRY TO PUT THE PDA IN BOOTLOADER MODE. You will achieve this by pressing (and keep them pressed!) the following buttons : power, the far left and right buttons near the control pad (joystick or whatever some people call it) and reset button. You may need another person to help you press these buttons. the order should be the following (first power, then the 2 keys, then reset button for as long as it takes to enter bootloader mode). YOU SHOULD SEE A WHITE SCREEN WITH THE HP LOGO.
If your pda fails to do that, there is nothing more you can do to restore it in a DIY fashion. Probably the bootloader is corrupted or you have a hardware fault. Only a specialised HP service center can help you now. In most cases this will end up with a motherboard replacement.
If your pda does that, then there is a chance to fix it. We will need to probe the bootloader for direct data acces. This is needed for having the ROM memory (and operating system) rewritten. A small program called Mtty will be required to access the bootloader via an usb link.
Please make this tests first and then reply with your results. If anyone of you is in situation #2 there may be a chance.
Hello, it isn't that simple as a broken charger. Try the following thing. Connect battery to the PDA, check that the battery LID is connected FIRMLY to the body (there is a contact there that woun't allow the PDA to start if the lid isn't connected properly, you may want to check it too, look carefully for a small black thing and check that it can be pressed). Then connect the pda for half hour to the charger, even if no light or amber led is flashing. Then make a master reset as showed here and connect the PDA to a usb sync cable with your computer. Press simultaneous the soft reset and the power button, then press only the soft reset button. The PDA should start. If not, there is a problem with a DC converter component on the mainboard or the connector I was talking about before. Even if the charger is broken, your PDA should power on from USB cable. Good luck, feel free to ask further questions and always remember to rate replies received from this site :)
If you've backed up your PDA, I'd strongly suggest trying a hard reset.
This has happened before to one of my RZ1710 pda's. The only solution was to hard reset it.
This can be done by pressing the two extreme left and right buttons (The Calander, and Home button) and the reset button on the bottom of your iPaq with the stylus.