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No phone, no TV

At 7:30 last night my phone rang once, the TV picture froze for just a few seconds.  A  call to someone in the Phillipines on my cell phone didn't get any results after waiting for five minutes.  AT 11:00 pm the TV also went out.  I am elderly and my children check on me every day.  Also my connection with Safari isn't working.

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  • seewand sew Aug 29, 2008

    I'm still without phone service.  Help should arrrive between 2:00 and 4:00 pm today,  I'm already paying for service so why should I have to pay an additional amount for a service that should already be provided.  AT&T is so spread out, no one can give a definitive answer because they aren't familiar with the problem.  Yes, I know computers link us all together but there is nothing like human contact and clear language!


  • seewand sew Aug 29, 2008

    It is now 5:45pm and no technician or repair person has arrived.  Calling customer service just give me a busy signal.  This is service???  My case #FO7227271.  I have been patient for thirteen days trying to have this U-Verse installed and I am about to pull everything out and go to another provider!!!!  


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Finally after two weeks of pure frustration, I am able to use my phone, computer and TV.  AT&T has a severe communiication problem between Customer Service, repair dispatchers, scheduling and completing a job.  Phone calls are not returned as promised.  Scheduled repair persons do not show up and no contact  is made.  I gave numerous people my cell phone (AT&TGoPhone) number and used many of my minutes to get this problem resolved.   

Posted on Aug 31, 2008

  • icyonpurpose Jan 11, 2011

    dude omg same problem here well not real just that i only here dial tone calling or recieving calls wont work just here dial tone but if answered a call by the way phone doent ring but when i answer....nothing just quiet like ive been put on mute and at

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Posted on Jan 02, 2017

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1 Answer

Out of range


Ok. My problem was that the main phone and answering machine worked fine, but the second handset kept saying, "Out of range" no matter what I did. If I tried to make a call, it would say, "Connecting...", but after a while, "Out of range".

I followed the manual which offers two mechanisms to deregister the phone. The first method (press Menu soft key...) went through the motions and then said, "Out of range"!

The second method in the manual worked - after I worked out what the instructions mean!

So here's the answer:

Take the phone out of the cradle (charger). Press and hold simultaneously for more than 5 seconds the red telephone-symbol key and the # key.

You will hear a confirmation tone and DE-REGISTRATION COMPLETE appears.

Now go to the OTHER phone (the MAIN phone). Take it out of its cradle and put the deregistered second handset in the MAIN cradle. The window displays a few messages and then REGISTRATION COMPLETE.

After that, for me, everything worked.

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Stuck on searching also reads out of range (which it is not)


Couple of basic things. First, call or take the phone to the store where you purchased it. They are best equipped to deal with any problem, and often times will help you months after your purchase. Next, shut the phone off. Take out the battery. Put it back in. Turn the phone on.
Next. on the back of the phone there should be a tiny button. This is the reset button. Use a pen tip to reset it. Finally, check the company website, under troubleshooting. If you have this problem, someone else has also. Maybe the solution is posted. Hope this helps.

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8 Answers

De-register/register


To De-register handset while original base present:
-Use De-register menu

To De-register handset without original base present:
-Press and hold "End" button, and while holding that, press and hold # as well.
OR
-Remove battery
-While holding * and # replace battery, and keep holding
-You should hear one beep (let go now)
-Press right menu soft button (at top)
-Should hear one beep and Clear EEPROM/RAM on screen
-Remove and replace battery once again (no need to hold any buttons now)

(USING ANY OF THE TWO METHODS ABOVE MEANT FOR NON-BASE PRESENT, WHILE BASE IS PRESENT WILL TAKE UP HANDSET SPACE ON BASE, eg. HS1 will become HS2, while base reserves HS1 name... a base reset will be required to deal with this).

Resetting the base itself (if you have any handsets deregister them normally before this)
-Unplug power
-Hold 'Delete Messages' key while plugging power back until beep (88 or 0 messages may show)
-Press PLAY once
(To check that all went well, check to see if anything shows under ROOM MONITOR, nothing should be there)

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