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open yr desktop cassing then u will see yr cd/dvd rom. then find for button to remove cd/dvd rom then pull tht tht boten and pull up yr cd rom.
new cd rom you must set jumper setting to slave then connect all cd rom cable. on yr system ten see yr cd rom will auto place in my computer.
You mean you CDR/DVD ROM?
Is your CD scratched or dirty?
No light indicator from the ROM?
Cannot read DVD/CD? Can you view the CD/DVD content from the Windows Explorer?
When you insert your CD/DVD to the ROM no response?
CD/DVD ROM drives like yours employs two lasers to work properly, one for CD read function and the other for DVD read function.
It seems that your laser for DVD reading is either dirty or damaged.
Try an optical drive cleaner, if that does not fix it, you are going to have to replace the drive. If you have warranty then replace it or have it
fixed. However, if your warranty has expired then the best thing to do is
to buy a new one. They are not expensive these days so the price
difference between fixing it and buying new should not be huge.
A lens cleaner disk should be available from most computer shops.
I assume you have proper software for DVD video playback like PowerDVD, VLC media player etc.
Find a technician who can do it for you - or if you are conversant with computers you get an eternal dvd rom Drive and use it. Have you tried the floppy drive if your computer has any? or the flash disk?
Inside your DVD rom is two heads I believe they are diamond both do the same things which is to read them. The CD head is poked (Broken). Try cleaning it with the proper solution. If its no go then the latter I am afraid stands!.