Question about SanDisk Sansa Clip MP3 Player

1 Answer

Installation Just bought this Connected to PC went through hardware installation but ended with an error Now PC wont recognise it at all When I connect to either PC or laptop nothing happens Not even battery charge

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  • Anonymous Sep 24, 2008

    MINE WONT CONNECT BUT IT WILL CHARGE HELP

  • buddrinkle Jan 26, 2009

    I had a 1GB prior to getting my 2GB clip. I didn't have any trouble with the 1GB.

    Now I find I cannot get this new 2GB to show the Sansa Player Icon when I go into MY COMPUTER. When I plug the clip into the USB port, it shows that it is connected, but the battery won't charge. I have Windows XP SP3.and I have tried every available USB port, but it's the same thing with every one. A window pops up to say that the computer cannot detect the clip or the USB port cannot detect the device.

    I tried it on another computer and everything worked perfectly. Obviously, the trouble is not the MP3 clip; it's the computer that's at fault. However, the information I want to download to the clip (Spanish Lessons) is stored on the computer that will not accept the clip.

    Any suggestions??


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1 Answer

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  • 8,596 Answers

Make sure hold/lock is not engaged.
Try another USB port.

If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 23, 2009

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