When feeding paper into the machine, either to send a fax or photocopy the paper keeps getting stuck or not going at all, or taking two pages at once, I think it might be something to do with the roller, any assistance greatly appreciated.
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The paper isn't properly loaded. remove the paper then there should be a lever near the paper loading section that you push or pull to let the paper enter the feeding area. put in paper and return the lever to the proper position. check your owners manual. to get a manual try www.sharpusa.com .
Scan platform in english is Were you shove the stuff to send ;) ie dirty feed roller, paper detect switch stuck or fragments of paper in original feeding paper path area or feeding stuff too thick or stiff, or if multi document issue it is the pad or roller that sits under the main feed roller...al this is nothiong to do with paper tray full of blanks it is the original feeler area on top..
Same error should occur doing local copy, check feed section/roller
This is an indication of the machine being unable to feed the paper. Since this is a rear feed machine sometimes things can fall into the paper feed slot so I would remove the paper and look into the port where the paper goes. Also while your there look for a small rubber tire that feeds the paper in. If you can get to it try cleaning it with a cloth and some glass cleaner. They will get paper dust built up on them and not feed properly.
Check paper can also sometimes mean a jam. Remove the drum unit from the machine and check for a piece of paper inside the machine. Also with this machines feed path it can mean that a foreign object can fall down the back and obstruct the paper.
BUILD UP OF INK ON THE POLLERS AND SOME MACHINE HAVE WHERE YOU CAN SETUP INTERMITTING TIME DELAY INBETWEEN FAXING LETTING THE MACHINE COOL DOWN BETWEEN FAXING AND I HAVE ANOTHER PROGRAM THAT MAY HELP IN THIS MATTER CALL GREENPRINT WORLD.COM
Can you look into the paper tray and actually see if the feed rolls are turning? You may have either a bad paper feed clutch, or the solonoid that releases the feed rollers is bad.
Also the paper tray should move up and down when the paper feeds to move the paper against the rollers. Up to feed down to eliminate paper drag. One of those fingers that raise the tray may be binding against the bottom of the tray not allowing proper movement.
If you can get a flash light and observe what is going on. Then let me know.
Turn the printer off and open the access cover. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) Watch the paper as it feeds through and try to determine where the jam is occurring. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service.
If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.