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There is no 'Factory Reset' button as such. If you are running OS 10.7 to 10.10, then you need to start up from the 'recovery' partition (CMD+R) on startup. You will then be able to erase the hard drive using 'Disk Utility' and then re-install the OS.
If this is the 2009 model with the DVD/CD drive, then you can add up to 8GB of RAM and a much larger hard drive. I have seen drives up to 1.5 TB, and they were not expensive (just over $100). Just search for an online retailer (or go to a local Apple service center) that specializes in upgrades for older MacBooks. You may need a special set of tools, and you can also buy a kit that will allow you to use your old hard drive as an external drive (but make sure you back everything up BEFORE you start to swap drives).
The '?' is due to the computer being unable to find a hard drive.
The most common reason is a hard drive failure, but could also be a SATA hard drive cable fault.
A replacement of the hard drive is required and then a re-install of the OS
Yes, there is a way to backup your Macbook .. but it will require you removing the hard-drive and using a SATA to USB adapter so you can retrieve the data from it. Video on how to remove HDD: http://www.youtube.com/watch?v=j1f7wotR_CQ
SATA to USB: http://www.amazon.com/Vantec-CB-ISATAU2-Supports-2-5-Inch-5-25-Inch/dp/B000J01I1G/ref=sr_1_1?ie=UTF8&qid=1352310179&sr=8-1&keywords=sata+to+usb
You will need some install disks to even begin working on your issue.
Find someone with the same model MacBook Pro and borrow the disks.
Buy a copy of Leopard (10.5) or Snow Leopard (10.6) and use them. If you are going to buy a set you might as well update to Snow Leopard (10.6)
Check eBay for install disks but make sure they are for the same model MacBook Pro.
Contact an Apple service center and purchase a replacement set of install disks.
Once you have a install CD, I would recommend backing up your system by making a disk image of the hard drive to an external drive. Then doing a clean install and then using the Migration Assistant to restore your user files to the clean install on your hard drive.
you can purchase the windows xp os disk from any supported retailer, use the disk to reconfigure your hard drive and system, im not sure how well this will work, considering apple only makes mac os. you can try it, but im not sure how your macBook will respond, good luck