Question about GE Profile WPSR3120WWW

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Not spinning thanks for the tip. However upon further inspection I found that the motor does spinin the oposite direction,but what is happening is you can see the motor shaft turning counter clockwise but the clutch hub does not move. You can hear it spinning in itself and the housing gets hot. There is no oil from the tranny getting on it. l thought that if the clutch was bad the machine would not aggitate as well?

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OK, if the motor is spinning but not turning the clutch hub, that means the transmission is jammed. You may be able to free it by manually turning the big pulley on the bottom of the transmissiion, but the problem will reoccur. The real solution would be to replace the transmission assembley in this case. (Transmission WH38X1002) Check the last pages of your users manual for warranty info. Warranty will vary based on model and date of manufacture. Typically, transmissions will have a 5 years part only warranty.

Posted on Aug 28, 2008


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See the Sears Parts Site for your washer.!retrieve.pd?modelNumber=110.24292300

The problem is likely the Motor Coupler. See the section of the Sears site with the motor and gearcase.

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The power from the motor is transmitted through the rubber piece to the transmission.

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See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

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Good luck !!!


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