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Pinnacle studio 11 will not install on my windows xp. I have service pack 1,2 and 3 on here. Yet it says when I go to install it , that my comp does not have service pack 2 and will not install. I think sp 3 is blocking sp 2 some how. But how do I get around this problem?

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  • crucian69 Nov 12, 2008

    Pinnacle Studio 11 will not install because it says that service pack 2 is not installed. However, SP2 and SP3 is aleady installed on the machine.



  • sudder Nov 16, 2008

    I have the same problem after defragmentation of a harddisk with .avi files from studio 11.

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May 12th, 2008: Some customers reported problems installing Studio Plus version 11 UPGRADE (11.0) or Studio version 11 Standard (11.0) on systems with Windows XP Service Pack 3 was already installed (a message asking for Windows XP Service Pack 2 is displayed). Pinnacle is investigating this problem.
We can offer you the following workaround:

  • Copy all the content of the Installation DVD of Studio version 11 to your hard disk in a new folder.
  • Download http://cdn.pinnaclesys.com/SupportFiles/Studio11/WelcomeSP3.exe
  • Copy the file WelcomeSP3.exe to the root of the directory where the Installation DVD was copy
  • Double-click on WelcomeSP3.exe to launch it. It will take few seconds and then the Studio version 11 installation will start.

Posted on Jul 05, 2009

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Posted on Jan 02, 2017

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Did some searching for you, Give this a try.

May 12th, 2008: Some customers reported problems installing Studio Plus version 11 UPGRADE (11.0) or Studio version 11 Standard (11.0) on systems with Windows XP Service Pack 3 was already installed (a message asking for Windows XP Service Pack 2 is displayed). Pinnacle is investigating this problem.

We can offer you the following workaround:

  • Copy all the content of the Installation DVD of Studio version 11 to your hard disk in a new folder.
  • Download http://cdn.pinnaclesys.com/SupportFiles/Studio11/WelcomeSP3.exe
  • Copy the file WelcomeSP3.exe to the root of the directory where the Installation DVD was copy
  • Double-click on WelcomeSP3.exe to launch it. It will take few seconds and then the Studio version 11 installation will start.

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This software users' ratings is not too good before you proceed do read the threads from the users @ http://www.trustedreviews.com/software/review/2008/07/17/Pinnacle-Studio-12/comments

Just a word of advice.

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Welcome to Fixyah,

What does it mean? Are you trying to download your Studio 11? or are you in the process of the installation for your Studio 11? Let me know what are you trying to do.

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Trying to install and it asks for service pack 2 before it will proceed. I have service pack 3. Wont load the program


The Pinnacle KnowledgeBase has a link to a tool that can be downloaded & run before the Pinnacle Studio 11 installation starts.

The content of the installation dvd needs to be copied to a folder on your hard drive. Copy the tool (WelcomeSP3.exe) into the same folder, then run it. The studio 11 studio installer should the start by itself.

Enjoy.

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From Pinnacle's customer service: http://pinnacle.custhelp.com/cgi-bin/pinnacle.cfg/php/enduser/std_adp.php?p_faqid=17013

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Hej
I have no solution on your problem, but have the same problem and would like to know if you have found the soulution
Eddie

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