Question about GE PSS25NGM Side by Side Refrigerator

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Freezing food in upper chill drawer and freezes water in tank

Was freezing everything in ff compartment. Replaced EPS FF Inlet(flapper was broken). Now the water tank freezes and freezes veg and fruit in top chill pan. Replaced the lower sensor in FF and did not help. I set the lower shutter to lest cold setting but did not help. For some reason I'm getting too much cold air migration down the back channel. My hearing is bad so I cannot hear if the flap opens and closes as the fan makes too much noise. I replaced the inlet with another new one and did not help. The upper part of FF is okay. PSS25NGMABB

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Does you appliance have the custom cool controls ? If it does then there is another air damper in the custom cool unit at the bottom of the fridge compartment

Posted on Aug 28, 2008

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Freezing happens when damper door breaks leaving the unit with no control over the very cold air entering fresh food compartment from the freezer.
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http://www.repairclinic.com/referral.asp?R=1265&N=1055112.

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Affects all 2001 models produced with "M" as the eight letters in the model i.e.: PSS25SGM with serial date code LA4 , MA4 , RA4 , SA4 , TA4 , VA4 , ZA4 & AD4. Freezing happens when damper door breaks leaving the unit with no control over the very cold air entering fresh food compartment from the freezer.

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To verify the damper door is broken , remove the light shield and rear light bulb from the top of the refrigerator. Enter the factory diagnostic mode by pushing all four temperature control buttons at the same time. Perform damper motor test (FZ 1 , FF 0). Press any other button i.e. Custom cool or filter reset to start damper test cycle. Shine flashlight through right hand side opening of light assembly to view movement of damper door. To exit test mode (FZ 1 , FF 6). lf damper door assembly needs to be replaced , pull top two shelves out 2 ". Pull rear tower assembly slightly forward with both hands, move to the left and the right to expose the two screws that secure the duct assembly , also remove both screws that secure the duct to the ceiling. Replace with new damper motor assembly WR17X11508.

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