Try deleting the printer entry completely and add it from scratch.
- Go to System Preferences
- Print & Fax.
- Select the printer you want to remove,
- Click the - (minus) button at the bottom of the panel.
- Reboot the system.
How to add a printer
- Run Software Update to check for the latest third-party printer software and updates.
- Make sure the printer is powered on, has paper, and doesn't have any issues such as a paper jam or low ink.
- Adding, managing, or removing print queues may require an administrator account name and password--make sure you know one for your Mac.
To add a USB printer
Mac OS X v10.6 comes with software for many third-party printers, so simply connect a USB printer and the print queue will be automatically created. If you do not see your printer in the "Printer:" pop-up menu after connecting it, go to the "To add a printer via the Print & Fax preference pane" section below.
To add "Nearby Printers"
With Mac OS X v10.6 you can quickly add a "Nearby Printer"--a nearby printer is a printer connected to the USB port on a Time Capsule or AirPort base station, a network capable printer that supports Bonjour, or a printer being shared by another Mac. Snow Leopard uses Bonjour technology to find nearby printers.
To add a Nearby Printer, all you have to do is select the Nearby printer you want from the "Printer:" pop-up menu:
Snow Leopard will automatically create the Print Queue.
To add a printer via the Print & Fax preferences pane
Control-click the System Preferences icon in your Dock and choose "Print & Fax" from the Dock menu. If the Print & Fax lock icon appears locked, click the lock icon and enter an administrator name and password when prompted. Click the + (plus) icon below the Printers pane on the left to open the Add Printer application.
From the Add Printer toolbar you have these default tools:
- Default - Used to get a list of all printers that your Mac can see via USB, Bonjour, and so forth. Tip: If you have a long list of printers, use the search field to find the printer you are looking for. Just click the printer in the list that you would like to add and Snow Leopard will add the printer driver for you.
- Mac OS X v10.6 comes with software for many third-party printers. If an additional or updated printer software is available, Software Update will offer it to you. If you do not see your printer listed in the "Print Using:" pop-up menu or a Generic printer driver is selected, then the printing software may not be available from Apple. For more information about supported printers see this article. You can also visit the printer vendor's website for printer software, or contact them for technical support.
- Once the driver is set, click the "Add" button to create your Print Queue.
- Fax - Used to add a queue for the Fax device connected to your Mac.
- IP - Used to add your printer network printers that don't use Bonjour or are on a different network subnet from your computer. Printers that support the Internet Printing Protocol (IPP), Line Printer Daemon (LPD), and HP Jetdirect (Socket) can be added in this manner. See your printer's manual or support documentation for information about how to setup the printer to use an IP-based printing protocol.
- Windows- Used to add your printer being shared via the Windows printer sharing protocol (CIFS). Tip: See Mac 101: File Sharing for details about how to add your Mac to a Windows Workgroup. This is often needed to see Windows printer shares.
: Any applications that are open before you add a printer will need to be quit and re-opened, in order to see all the features of the new printer.