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I have just spent two weeks trying to get help from hp assistance. Please understand my fuse is short! I have an hp psc 2100 series all-in-one printer. - My operating system is XP - two weeks ago I was printing a project on a deadline and had to change my black ink cartridge. I did so. (I do not refill my ink cartridges. I purchase hp 56 black cartridges from Office Depot brand.) - This printer was purchased in 2003 from Office Depot. This printer has worked just fine until I changed the cartridge on Monday,August 18,2008. - I could not make it print. It goes through the motions and spits out a blank page. - The color cartridge prints the yellow alignment page, but no black. I inserted a brand new black cartridge - no change. - I retraced all the check-steps from the manual, no change. - Indications on "My Computer" are that my compute is online and ready. - Per your "Experts" - I have uninstalled and installed the printer program a number of times. I overcame a few installation errors. Now I can get the 2 alignment pages printed out, but when I place the yellow sheet on the glass and press "Enter", I always get "Busy." I am very close to tossing this computer and purchasing another brand. Because it was working just fine before I had to change cartridges, I am loathe to believe the PRINTER needs to be replaced. I'm asking for help with this. Please reply to me if you have a valid suggestion; I've had enough "stop refilling your cartridges" suggestions. samanamber

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Have I at anytime offered a solution. I received the email that told me off really well, but I just can't remember if I offered any solution at all. YOu changed cartridges and now you can not print. Have I told you to try a simple reset?

Turn off and unplug the printer.
Open the paper Jam door.
Gently push the printer roller ( a large roller) forward or upward until it clicks.
Close the printer door.

Unplug from the CP

Wait several minutes.
Plug your computer back into power

Reconnect it to the Pc. Turn it on.

Did this help at all? Please let me know right away if you are online, because I am only very temporarily on line. My computer was fried by a trojan that got throughmy Trend Micro. Don;t ask me how. Anyway, I am barely running, and wanted to get back to you. I am just about to delete every proggy on my computer and reinstall the op sys. I'll wait a bit to see if I hear from you. I have been offline since the day I received that last message from you.

Posted on Aug 28, 2008

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Try unplugging it. Leave it unplugged for a few hours. Plug it back in.

Posted on Aug 28, 2008


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