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Even with a new cartridge inserted, the printer does not print properly. The printer does not indicate that a new cartridge is needed. How do I clean the printer head? It is a HP Photosmart C3180 al in One printer.

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  • rstewart595 Aug 28, 2008

    Where do I get the Utility program from? Or, where can I find it on my computer?



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  • 88 Answers

Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.

  1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
  2. Wait for the print cartridge alignment process to fully complete.
  3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.
If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.
  1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit Even with a new cartridge - c01336350.gif
  2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
  3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door c01336351.gif
  4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage c01336352.gif
    • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
    • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
    Figure 4: Proper position of the pEven with a new cartridge - c01336353.gifes c01336353.gif 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
  5. Pull the print cartridge toward you and out of its slot.
Step three: Install the new print cartridge
  1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pinEven with a new cartridge - c00312625.gif Figure 5: Remove the tape c00312625.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching tEven with a new cartridge - c00312564.gifn result in clogs, ink failure, and bad electrical connections.c00312564.gif
  2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
    • If you are installing the tri-color print cartridge, slide it into the left slot.
    • If you are installing a black or phoEven with a new cartridge - c00652788.gifridge, slide it into the right slot.
    Figure 6: Print cartridge locations c00652788.gif 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo Even with a new cartridge - c00652789.gifges
  3. Close the print cartridge access door. Figure 7: Closing the print cartridge door c00652789.gif
  4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
  5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.
  • The automatic alignment process is not complete.
  • The ink cartridges are not properly installed.
  • One of the ink cartridges is defective.
  • One of the ink cartridges is low or out of ink. Black and all three colors must be available.
  • Protective tape on a new ink cartridge has not been removed.
  • Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
  • Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
  • The product needs to be serviced.

Posted on Aug 28, 2008

  • Amir Amin
    Amir Amin Aug 28, 2008




    1. If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.




    1. Open the front of the unit to access the ink cartridges.

    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.

    3. Clean the area of the ink cartridge marked as number 1 in the image below with a soft clean cloth that is slightly dampened with clean water to remove any buildup. Avoid cleaning the ink cartridge nozzle plate as indicated by the number 2 in the image below. Cleaning this area can force foreign matter into the ink nozzles and plug them.

    4. With a soft lint-free cloth slightly dampened with clean water, clean the contacts on the back of the ink cartridges. These are labeled with number 3 in the image below.
      Figure 4: Cleaning the ink cartridges
      1 - Clean in cross-hatched area only
      2 - Do NOT touch nozzle plate
      3 - Clean copper-colored contacts

    5. Allow the cartridges to dry before reinserting them.

    6. Close the unit and plug the power cord back in.

    7. Print a self-test page to check the results. To print a self-test page:



      1. Press Setup .

      2. Press or until Print Report displays, then press OK .

      3. Press or until Self-Test Report displays, then press OK . The self-test report prints.



    1. If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).

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  • HP Master
  • 6,487 Answers

If you install the HP printer utility there's an option there to clean it, if you didn't install it , just install the utility ..

Hope that helps........

Posted on Aug 28, 2008

  • Mark Gil
    Mark Gil Aug 28, 2008

    Just look for the HP software under all program , if you cannot find it there just run the setup CD for the printer to install the printer utility...



    Good luck.......

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1 Answer

I cannot change the cartridges as yhe holder seems to be stuck


Welcome to FixYa!

Note: When removing and inserting back the print cartridges, you need to use a small amount of force because of its safety locks. Just be careful not use excessive force, it might damage your printer.

If your printer has Two Cartridge System with no latches, here's a proper way to remove and insert the print cartridge. Please refer to the image below.

1. Press down the tip of the print cartridge and pull it away. You will hear a "click/tick" sound while pressing it downwards.
2. Make sure to remove the protective cover of the print cartridge.
3. Slide in the new print cartridge in its holder.
4. Lock it by doing the figure #4 in the picture below. You will hear a "click/tick" sound which indicates that it is locked.

jas247_5.jpg

If your printer has Two Cartridge Systems with latches, here's how to do it.
1. Pull up the latch. You will hear a "click/tick" sound.
2. Pull away the print cartridge.
3. Make sure to remove the protective cover of the print cartridge.
4. Slide in the new print cartridge.
5. Close the latch. You will hear a "click/tick" sound.
jas247_6.jpg

Thank you for using FixYa. Keep me posted.
Jas247

Mar 03, 2011 | HP DeskJet 940c InkJet Printer

2 Answers

How to load a MP130 cartridge?


  • 1 Turn on the printer and check the LCD screen for an indication of which ink cartridges are low. Note that recycled ink cartridges sometimes read "Ink low" even when they still have ink, so print a test page if you're not sure.
  • 2 Expose the ink tray by lifting the entire LCD control panel, which is attached to the underside of the copier tray.
  • 3 Pull out the used ink cartridge by pulling straight up from the print head,

  • 4, insert the new cartridge into the print head and push down until you feel a click. Close the printer lid and let the printer reset the ink tray.
  • 5 Print a test page to make sure the new ink works. If it doesn't, you may have forgotten to remove the protective tab under the cartridge.

  • Nov 13, 2010 | Canon PIXMA MP130 All-In-One InkJet...

    2 Answers

    Installed a new black cartridge and it prints a blank page...even on test alignment.


    Hi, Worn out print heads,causing the problem they needs to be replaced. Compare the cost of the new heads to the price of a new printer ,then make you decision.
    Why not try a black & white laser printer for years of trouble free service.

    Mar 13, 2010 | Dell A940 All-In-One InkJet Printer

    1 Answer

    Cartridge status indicator error


    Remove the cartridges and search for dust accumulation at cartridge carrier circuit, if u find wash it gently. Insert the cartridge & try. If it doesnt work then the cartridge carrier needs to be replaced

    Dec 18, 2008 | HP Photosmart 8250 InkJet Printer

    1 Answer

    I have and hpdeskjet 960c printer. The amber light over the symbol for the ink cartridges is blinking. I replaced both the black and color cartridges. The light is still blinking and the printer won't...


    open the top cover and allow the print cradle to move to one of the icons this indicates what the problem might be

    it either shows that the cartridge is not inserted properly or the incorrect cartridge
    or may be low on ink.

    remove the cartridge and reinsert

    if all else fails replace with new cartridges

    Oct 02, 2008 | Printers & Copiers

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    HP DESKJET 1180C


    HP Deskjet 1180c and1220c Professional Series Printer and HP Deskjet 9300 and 1280 Printer - Troubleshooting a Blinking Print Cartridge Light Introduction The Print Cartridge light continues to blink with both cartridges properly installed and the Access Cover (also known as the top cover or lid) closed. Instructions The blinking Print Cartridge light may be caused by a faulty cartridge, the plastic case of the printer being dislodged or slightly out of position (which prevents the Access Cover from seating properly), the Access Cover sensor (also known as the top cover sensor or lid sensor), or by the actuator on the Access Cover. Follow the steps below to resolve the issue.
    1. With the printer turned on, open the Access Cover. The carriage will move out of the capping station and stop at one of the cartridge status icons located inside the printer under the Access Cover. The yellow arrow on top of the carriage will point to one of the cartridge status icons to indicate a good, empty, or faulty cartridge. See Figure 1 below.
      1. If the carriage stops in the cartridge’s OK position, indicated by the happy face in Figure 1, continue with Step 2.
      2. If a problem is indicated with one of the cartridges, remove the cartridge and verify that the cartridge part number is correct. The black cartridge part number is 51645A and the color cartridge part number is C6578A or C6578D.
      3. If the cartridge part number is correct, clean the electrical contacts on the cartridge with a soft, lint-free cloth. Do not touch or wipe the nozzle plate.
      4. If a faulty cartridge is still indicated after verifying the cartridge part number and cleaning the contacts on the cartridge, replace the cartridge.
      5. After replacing the cartridge, turn off and then turn on the printer to clear the cartridge error from the printer's memory. If the cartridge error cannot be cleared, the printer will require repair. If the carriage stops in the cartridge’s OK position, indicated by the happy-face in Figure 1, continue with Step 2. NOTE: The printer checks the status of both print cartridges before printing. Both the black and color cartridge must be functional and installed in the printer in order to print.
      Figure 1: Cartridge status icons c00001225.jpg Icon/Drawing Problem identified by the symbol Solution c00001226.jpg The color cartridge is missing, improperly installed, defective, or the wrong print cartridge is installed. 1. If there is no color cartridge in the cartridge cradle, insert a color cartridge.

      2. If there is a color cartridge in the cradle, remove the color cartridge and firmly reinsert it.

      3. Check to make sure the color cartridge is appropriate for the printer.

      4. If the problem persists, replace the color cartridge. c00001227.jpg The black cartridge is missing, improperly installed, the wrong print cartridge, or is defective. 1. If there is no black cartridge in the cartridge cradle, insert a black cartridge.

      2. If there is a black cartridge in the cradle, remove the black cartridge and firmly reinsert it.

      3. Check to make sure the black cartridge is appropriate for the printer.

      4. If the problem persists, replace the black cartridge. c00001228.jpg The color print cartridge is running low on ink. Replace the color print cartridge with a new color print cartridge. c00001229.jpg The black print cartridge is running low on ink. Replace the black print cartridge with a new black print cartridge. c00001230.jpg None. The print cartridges are working correctly. None. The print cartridges are working correctly.
    2. Close the Access Cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, remove the Access Cover by following the steps below:
      1. Open the Access Cover and hold it open.
      2. Dislodge the Access Cover from the hinges with a sharp blow to the hinge area of the Access Cover and then remove the Access Cover.
    3. Install the Access Cover by following the steps below:
      1. Align the hinges on the Access Cover with the hinge pins on the printer.
      2. Push down firmly on the Access Cover until the hinges snap into position.
    4. Close the top cover and wait for the printer to initialize. If the Print Cartridge light is still blinking, the printer case may be dislodged or slightly out of position. To restore the printer case to the proper position, squeeze the printer by applying pressure to the front and back pressure points shown in Figure 2. Figure 2: Pressure points c00006497.jpg Firmly squeeze the pressure points on the printer case as shown in Figure 3. If the Print Cartridge light continues to blink, continue with step 5. Figure 3: Squeezing the pressure points c00006498.jpg
    5. If the Print Cartridge light is still blinking, push down firmly on the center of the Access Cover (the extra pressure may engage the sensor). If the Print Cartridge light quits blinking, remove the pressure from the Access Cover to see if the Print Cartridge light starts blinking again. Re-apply the pressure to the center of the Access Cover to see if the Print Cartridge light stops blinking again.
      1. If the Print Cartridge light quits blinking with pressure applied, the Access Cover is faulty and should be replaced.
      2. If the Print Cartridge light continues to blink even with pressure applied, the Access Cover sensor may be faulty and the printer will require repair.

    Oct 18, 2007 | Printers & Copiers

    1 Answer

    Prints without any errors but no ink on the paper.


    if you have new print head assembly and cartridges, and waited for flow, and the printer is MECHANICALLY sound (not dropped or G-force damaged), then all that is left is improper cartridge installation. You may not have the cartridges fully inserted/, or maybe they are not PROPERLY inserted. Look for a snap when in place (and no wiggle). I suspect this is your problem, because one symptom you mention, ink accumulation INSIDE the head/cartridge cradle, is VERY rare -unless the cartridge is inserted improperly. The cartridges/head assemblies have VERY good seals to prevent leakage. Unless the o-rings/seals are damaged, leakage outside the seal just does not happen at all, normally.

    *New head/cartridge installs can take several hours -sometimes even a day in cold weather, for small iP90-like printers to saturate the heads -and print.

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    My husband answered this for me- it takes different colors to make black, therefore it uses some of the color ink

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