Cartridges are all full, nosil check page prints all colors fine. but when I have a document with black ink. It will not print out the black color. Pictures also are missing the black....the printer head allignment says it failed also...
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Try to check and make sure your black ink level is still good and not about to go empty. On the printer operator panel, press the Setup button > Maintenance > Ink Levels.
If the black ink level is still good, make sure the cartridges are aligned. Try this approach. On the printer operator panel, press the Setup button > Maintenance > Align Cartridges. Your printer will then print a page forcing ink through the cartridge nozzles and clean them as well as align the cartridges.
Try to print a document again to verify that the print quality has improved.
You can bypass the alignment on 5610 by pressing ok to start alignment and then cancel after that check by printing a document if your cartridges work fine if not you can refill them with this easy and cheaper method
i have an mp170 all in one and when you fill the cartriges they dont show up as full cannon put a chip in the cartridge to con people into buying new ones try siting the cartridges in warm water for a few hours then blot the cartridge with tisue paper if it dont blot out the ink the cartride is finnished and you need a new one .To align the cartridge you flick through the menu on the printer not pc screen look for alignment page print this off then you have to pick the dark boxes on the sheet shade the bit next to it and put on your scan bed and click ok it should scan the sheet and reset the alignment
some printers share the ink from color to black but you can select if you wants to use only black just go to printer than properies than select to use only black but you probably have to remove the empty color one
It is definite one cartridge is not running. You do one thing -
1. Write documents in MS-Word - select all - change the color to Red. Take print out. Check Printing is perfect or not.
2. Write documents in MS-Word - select all - change the color to Cyan. Take print out. Check Printing is perfect or not.
3. Write documents in MS-Word - select all - change the color to Yellow. Take print out. Check Printing is perfect or not.
I am sure when you changed the color to Cyan - it did not print Cyan or blank page you got. So you must replace the Cyan cartridge or may be ink is not coming out through the passage. And first you have to check whether you have removed the plastic tape from the head of t he cartridge.