Question about Compaq Presario 5BW284 (202493-003) PC Desktop

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Sound card how can i get my sound back on the computer?

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  • don-y Oct 20, 2008

    I have installed a new windows 2000 to this computer and there is no sound. I think I need a driver but I need to know for what sound card and I donot know where to find it.

  • Anonymous Jan 03, 2009

    No audio at all. downloaded drivers; no change. computer shows no audio device.


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  • 17 Answers

What operating system and name brand/model number of computer?

Posted on Aug 28, 2008

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Card installation

1) Turn the computer on. When Windows has loaded all the way, put the Installation (CD) disk in your optical drive. Load the software.

No disk? Go to the Sound Card manufacturers website, and download the software. Now INSTALL it.

If asked to restart your computer -> NO
Close all windows, go back to your desktop screen.
Turn the computer off.

FOLLOWING Anti-Static Precautions, and computer unplugged from power, open the computer case, and physically install the Sound Card.

Close the computer case, do not forget to hook up the audio wires to your sound card.
Plug computer into power, WAIT 1 minute, turn the computer on.

2) Doesn't have a sound adapter card, and is just Integrated Audio?
Download AND install the audio drivers from Asus for that motherboard, AND Operating System you are using.
(Win XP and Win 7, are two examples of an O/S)

Need further guidance than this?
Post the Sound Card manufacturer and Model Number.
Also post the model number of the Asus motherboard.
Post in a Comment.


Sep 03, 2012 | ASUS Computers & Internet

2 Answers

I want to open the back of the case to install a sound card

Hello you only need to remove two screws at the back on the right side cover of the tower when you are facing the back of your desktop


after removing two screws.. slide the side cover all the way to the direction of the back of your desktop.


Once remove, you can access the slot where sound card is installed and simply pull up the sound card (assuming you are not using your onboard sound card and you are using a pci sound card)

Apr 27, 2011 | Acer Gateway DX4840-07 GTW6 Desktop...

1 Answer

If my sound went out how do i get it to come back on what should my settings be on

Sound settings need to be on the sound card settings that are default to your computer. If it is a SoundForge Card example then find the default card you have installed and this is what the settings should be on the sound card that is installed on your computer. I hope that this helped you. John

Feb 09, 2011 | eMachines ET1810-01 PC Desktop

1 Answer

I have lost all the audio on my desktop PC HP 511n. I have tried the troubleshooting advice provided by HP but to no avail. Can anyone help?

janem, due to the computer's age it would seem that HP no longer offers support.
I was looking to see if the audio driver, (Sound driver) was available from HP.
I am of the mind that downloading, and installing the sound (Audio) driver needed may be to no avail.

Uses the AC '97 codec made by Intel, and is probably integrated sound made by RealTek.

May not be the advice you're looking for, but I would suggest buying an inexpensive sound card, and installing it.
You need a PCI sound card.

This is one example;


1) Turn the computer on, ait until Windows has fully loaded. Install the CD disk that comes with the Sound Card, into the optical drive. (CD/DVD drive)
Load the software.
Once the software has loaded, you may be asked to Restart your computer.

Close all windows go back to your desktop screen.
Shut the computer down normally.

2) Unplug the computer from power. Advise disconnect the power cord FROM the surge protector, and Not the back of the computer tower. (Pulling the power cable out of the back of the computer {Power Supply actually), can cause a voltage spike)

3) Open the computer case:
Work on a table. (A bed or directly on a carpet floor is a HIGH area of Static electricity. Static can fry out (Short Circuit) the hardware components inside a Computer)

Remove all cables leading into the back of the computer tower.
If memory serves, looking at the back of the computer there is a single screw in the top middle, and one screw on each of the outside edges towards the bottom, to remove. 3 screws total. Philips head screws ( + )

The computer cover pulls forward, and comes off like a hood. The cover is a one piece affair of three sides. Top, left side, and right side.

Before you reach into your computer, observe Anti-Static Precautions.

Anti-Static Precautions:
Your body carries Static electricity.
Static WILL fry out (Short Circuit) the hardware components inside a computer.
Computer on a table, computer unplugged from power, computer case open.

TOUCH the metal frame of the computer case to relieve your body of Static.
Should you leave your computer in the middle of working on it, upon your return be SURE to Touch the metal frame again.
It is also a wise move to de-static yourself before handling computer hardware components, such as the Sound Card.
De-static before taking the Sound Card out of it's protective anti-static bag.

Inside the computer's motherboard you will see three long white PCI slots.
Two may be occupied, but one should be free.

Line up the Sound Card's gold plated contact pins on the bottom of the card, with the open available PCI slot. The outside end of the Sound Card that you plug your speakers into, lines up with an opening in the metal frame of the computer case.

For this age of computer there may be a metal slot cover that is removable, by removing a single Philips head screw.
There may not be.
The metal slot cover may be held in by two, or three tabs.

Removing the metal slot cover in this case is performed with a pair of pliers, and a flat tipped screwdriver. Use Extreme caution when removing this metal cover, as the edges can be quite sharp!
The flat tipped screwdriver is used to push in one side edge of the metal cover.

Then the tip of the screwdriver is used to pry the edge out a little more, where finally the pliers can grab the edge.
The pliers are used to work the metal cover back, and forth to break the metal tabs, that hold the cover, and remove it.

The Sound Card's gold plated contact pins are lined up with the PCI slot, and the card is pushed down into place.

A single Philips head screw is used to hold the Sound Card in place.
Replace the computer cover, plug the computer into power.
All cables are reattached to the computer, to include the speaker cables.
WAIT 1 minute, turn the computer on.

Oct 08, 2010 | HP Pavillion s7420n PC Desktop

1 Answer

My speakers on the monitor isnt working

Make sure your speakers are plugged in, turned on, and properly connected to the computer. You've probably checked this, but it's amazing how little problems like this (or the computer's sound being muted) manage to confound people.
Plug the speakers in to another computer, if possible. If the speakers work with the other computer, proceed to the next step. If they don't, you've probably got a problem within the speakers themselves.
Check your sound drivers:
  • Open your start menu (right-click on the "Start" button and choose "Explore"), and find the "My Computer" icon. Right-click on it and choose "Properties" from the submenu. Click on the "Hardware" tab and then the "Device Manager" button.
  • Expand the "Sounds, video, and game controllers" heading to find your sound card. The name will depend on what sound card is installed on your PC. It will most likely have a name containing "audio." It should look something similar to the example above. You'll know immediately if there is a major driver error because an exclamation point (!) will show over the card's icon.
  • Double-click on the name of the sound card to open a new window. In the new properties window click on the "Drivers" tab. If there is no "Drivers" tab then you chose the wrong sound device. Go back and try again. On the "Drivers" tab, click the "Driver Update" button. Follow the Wizard's onscreen instructions to update your driver. You can also contact the manufacturer of your PC for the most recent audio drivers. They can usually be found online.
  • If you already have the most recent driver, click the "Uninstall Driver" button. Then restart your computer. When you restart your computer, the driver should reinstall automatically. If it does not, install it manually with software (or a download) from the manufacturer.
  • Check the sound card itself. Properly shut down your PC and then disconnect all cables on the back of your PC, including the power cable. Open up the CPU, making sure to touch a grounded metal object (a doorknob or metal desk will work, for example) before opening up the case. This will discharge any static electricity you have built up, which could damage your computer
  • Locate the audio plug on the back of your PC. The sound card should be in the corresponding location on the inside of the PC. Remove the sound card and put it back in the microsoft website has detailed directions for installing a sound card; to remove one, simply do the reverse. Once you have the sound card back in, reattach the cables you unplugged earlier and boot your PC.
    • If your sound card is built into the motherboard do not try to remove it. Your entire mother board will be needed to be replaced if the sound card is the problem. Another option is to buy a separate PCI sound card and then install it. Ads by Google
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    • If you're having problems with speakers emitting a static or crackling noise, it may be caused by a high speed internet box. Moving the box away from the speakers or the speakers away from the box may help if this is the case.
    • In some cases, you will be receiving high amounts of static from the "CD Player" and / or "Line in" channels. This can be corrected simply by lowering the volume or muting these channels in Volume control (Start>All programs>Accessories>Entertainment>Volume control)

    Jul 10, 2010 | HP Pavilion a1410n (ER890AA) PC Desktop

    1 Answer

    How would i know if i have a sound card

    There are 3 possible scenarios:
    1. You have an "external" sound card
    2. You have a "built-in" sound card
    3. You have no sound card
    External sound cards are separate extension cards that is plugged into the CPU to give it additional functionality like giving a high definition sound through high specs sound cards. It looks like below:
    And when inserted in the CPU, it gives you an extended sound port at the back like below:


    While built-in sound cards are those that are already provided by the motherboard that your computer has. The provide the same sound ports especially the color for the ports since these are industry standards.

    Please take a look at the rear part of your computer. If there is, then you've got a sound card plugged in. Now make sure the necessary software is installed.

    1. Right click "My Computer" and click "Properties"
    2. Click the Hardware tab and click the "Device Manager" button. Locate the "Sound ... group and you should see if there are red "x" or yellow question marks "?" there. If there are, you need to install the software for your sound card.

    Feb 13, 2010 | E-Machines eMachines Desktop PC

    2 Answers

    Color coded plugs for on the back of computer

    Yes, in fact, you have a nicer (newer) sound card as opposed to the single channel types of the past. This type of card will work with the surround sound speakers for computers, as long as it's functioning properly.

    Oct 24, 2009 | FIC REFURBISHED EVEREX IMPACT GC3500...

    1 Answer

    New Sound Card is not working.

    Ted, the first thing you should do is go into your computer's BIOS and disable the built-in sound card. Once you do that, go back to your device manager and if the onboard sound card still appears there remove or disable it. Then reboot and your new sound card should be recognized and you can install drivers and begin using it.

    Apr 25, 2009 | Computers & Internet

    4 Answers

    Install new sound card. Creative tech

    Before you install the sound card, you install the drivers for it. Drivers are small 'pieces' of software, that allow the Operating System to 'communicate' with the device. If you did not, then No, Windows did not recognize your sound card.

    (In essence. Read on) (Not to insult your intelligence. Windows XP, is an example of an Operating System. So is Vista)

    In this instance, the device is a Sound Card. Those drivers are on a CD, that should have been provided with the sound card.

    Reasoning that you install the drivers first, then the Sound card is this,

    When you install a device, Windows 'recognizes' it, as soon as Windows starts up. Windows 'breaks it's neck' to hurry up, and find drivers to match the device. If there are no actual drivers, then Windows chooses from Thousands of Generic drivers it has, and matches one up.

    This is No good. The device needs THE drivers for it.
    Then the owner comes along, and installs the drivers later. (Or in your case, didn't)

    This causes a driver conflict.

    BUT, you didn't indicate you installed the CD, therefore didn't install the drivers, and Windows is using the generic drivers. Crappy quality results.

    Suggest you do this. Computer off, and unplugged
    from the surge protector. Press the Power On button, and hold it in. Hold it in for a count of Five seconds, then let go. (And I mean Five at least. Count, 1001,..1002,..1003,..1004,..1005)
    Do this procedure two more times.

    What you are doing is clearing CMOS error codes, and resetting your BIOS, back to the factory default setting.

    Computer unplugged, computer case open, touch the metal frame of the computer case. (Work on a table) This will relieve your body of Static electricity. Your body always carries static electricity. Static will silently fry out, your delicate computer hardware components.

    Now take the sound card out. Leave the case open, plug the computer back into power. WAIT 1 minute, then turn the computer on. When Windows has fully loaded, install the CD for the sound card, Follow the instructions.
    At the end, if it asks you do you want to restart your computer, NO!
    Close all windows, until you are back at your desktop screen. Shut your computer down normally. (Start>Turn off computer>Shut Down)

    Unplug the computer from power. Forget this part, and you may be buying a different computer.
    Install the sound card. Close the computer case. Plug the computer back in. WAIT 1 minute. Turn the computer on.
    Now how's your sound?

    Apr 24, 2009 | Dell Dimension 4600 PC Desktop

    1 Answer


    Follow the steps.

    1. Right my computer and select properties

    2. Select device manager

    3. Expand the sound , video controller

    4. Double click the sound card od audio card option

    5. Select the Driver tab
    6. select roll back drivers
    7.restart the computer

    I hope it will work


    Apr 13, 2009 | Computers & Internet

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