First, you may be dealing with two separate and distinct problems - or did they both start happening at the same time? In regard to the beep on scanning of faxes, the first thing to check is the machine memory. If you are storing documents, there is a limit of 30 documents (60 pages maximum). If the memory is not sufficient to allow for scanning the material you are attempting to fax, this will create that error. You should still be able to send the fax manually (directly) rather than through memory, if you need to retain all the documents in memory.
Regarding the paper jam, make sure you have checked every area of the machine for any little scrap of paper or other residual that may have been left in the machine along the way. As you have the manual, follow the cleaning and maintenance instructions to make sure everything is clean and in proper working order.
Then, I would also suggest that you physically unplug the unit from the power source for at least five minutes, if the problem has not been solved. Then plug it back in and see if this has cleared the internal error. If it is not cleared, your FINE cartridge should be checked and/or changed, and the manual gives good instruction on this as well. Make sure your paper is of proper quality and is not bent or sticking together, etc. According to Canon, if these things do not solve the problem, the unit may need service. However, please let me know where we stand and we'll see what else we might try if this does not resolve your issues.
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Jul 21, 2008 |