Question about Breville BKC600XL Coffee Maker

9 Answers

Just finished setting up...everyworks but no water comes out.???

My mom has this machine and I love it so I bought one.
I set it up and ran through the priming but after all that ...all the sounds are normal but no water comes into my cup and the water level never changes in the holding tank...what do I do???

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  • 18 more comments 
  • Anonymous Nov 17, 2008

    New machine, made a lot of noise, didn't prime, stayed on "heating" for several minutes but no water comes out and no "brew" signal.

  • Anonymous Nov 26, 2008

    same problem.. anyone know how to fix it..?

  • Anonymous Nov 27, 2008

    machine will not prime. The pump works and the heating aspect works but water does not flow.

  • Anonymous Nov 29, 2008

    I too have the same problem. Just purchased the Breville stainless steel one cup coffe maker. Did the priming, very loud noise and NO WATER.....
    please advise me. pbstark@optonline.net



  • Anonymous Dec 13, 2008

    I have the exact same problem. It appears the inner water tank is not filling with water.

  • MikeyJ35 Dec 14, 2008

    anyone solve this problem, i've got the same one....

  • amoshome Dec 17, 2008

    Same problem here. During the "Prime" cycle no water enters the tank so nothing happens.

  • shellf82 Dec 21, 2008

    I have the same problem. set up made noise said prime then heating

    then nothing.

  • Anonymous Dec 21, 2008

    water not coming out of the water tank into holding tank.  Prime cycle did not work.

  • Anonymous Dec 25, 2008

    Same problem, will not prime. No water flows from tank.

  • Anonymous Dec 25, 2008

    Having the same problem....wll not prime no matter what I do.

  • robino1 Dec 26, 2008

    followed all the directions in setting up new coffee maker. It seems the water isn't draining into the small one cup area. Says brewing, but no water comes out!!!

  • Anonymous Dec 27, 2008

    Went through set-up/priming instructions and it said "prime" and "heating." Made a lot of noise, but then never left the "heating" stage. Water never got hot and now it won't do anything.

  • kyppis Jan 02, 2009

    Same problem as the rest of the comments. Went to prime the machine, and it got stuck in heat mode. I guess I will go remove and replace the water tank 500 times before I toss it out the window. Very frustrating, especially with kids waiting for their hot cocoa right in front of the machine I cannot get to work.ARRRRRRRGH

  • kyppis Jan 03, 2009

    Patience paid off...problem solved. I removed and replaced the water tank about 100 times, went out to play with the kids, and when we got home the machine was ready to work. By the way it does have #804 on the bottom. I thought I was doomed to replace it, but it's doing just fine. Too bad it's such an effort to get it up and running.

  • tournamentof Jan 03, 2009

    We, too, went through 2 machines--the second one (as the first one did) went through the "prime" and then said "heat" for at least 30 minutes. Since the water tank level did not drop at all, we figured it was a water tank 'seating' issue. We gently 'dropped' the tank several times until no more water bubbles rose, then the machine worked beautifully. The coffee is great, but is the machine worth all of the aggravation? You decide. It would make a great you tube video clip!

  • Anonymous Jan 10, 2009

    I had same problem.  Stuck on heating during prime and would not brew. Piece of Junk!  Would not recommend to a dog.  Went online and found this site.  Advertisements with all the great ratings obviously put out by Company. I wanted to put in back in the box in 300 pieces and tell Breville now you stand there like a dummy and put it together like I did trying to prime it!

  • jrizutko Jan 12, 2009

    I went through the set-up. A small amount of water drained from the tank, but when i try to run the priming water only brew, nothing comes out.

  • Anonymous Jan 30, 2009

    machine keeps saying descaling???

  • Anonymous Mar 07, 2009

    I just bought this machine and set it up . Same problem ! Machine is stamped 803....



    I did as suggested, removed the filter, put the water tank on and off 50 times, and it eventaully worked.



    Good coffee.. but you would think at $ 300 they would fix the problem

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9 Answers

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We got the Breville ESP6SXL as a gift from Crate and Barrel. I Put water in the tank put the tank in the machine and nothing but a loud vibration came out. I tried everything to get it to work and on one attempt noticed that a few small air bubbles come out when I dropped the tank in place. this means the air in the machine is creating a barrier that prevents the water from going into the machine. (priming process) I lifted the tank and pressed it down in and out for a while 20-30-50-100 times eventually drop by drop enough water gets into the machine to create a vaccum and this is what sucks the water from the tank into the machine. I suggest trying 20-30 times, make sure its heated up and turn it to brew, if it doesn't start working with 30 seconds, try another 20-30 times. I was going for a while and air bubbles kept coming out every time I dropped it back down. air bubbles were still coming out when it finally did start working so you don't have to get all the air out it just needs some water inside to create the proper vaccum. This will work, I tried calling Breville and was on hold forever... Good Luck Hope this helps Ken

Posted on Jul 14, 2009

  • Tracy Karen Sattler
    Tracy Karen Sattler Mar 20, 2016

    Thank you! After taking the whole thing apart with no change, I saw your post. I had to reseat the reservoir about 100 times. It works perfectly now. I purchased it used and wonder if transport allowed air in the tube.

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Unplug it, take the water tank out, take the filter out, plug it in, put the tank back on like 5 times. Then pick the tank off an on like 50 times to get the water in to the grove of filling the tank and do that over one more time and it will work. The whole getting it going **** but keep trying everything and it works and it is the best coffee. I was about to whip it out the window and my husband tried everything I did and it started working, of course!! I called customer service and still haven't heard back from them. I am glad I got it working. 

Posted on Dec 30, 2008

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Same problem here.

The machines work fine, they just don't prime very well.

With the resevoir in place, I lifted it up about 2cm and 'dropped' it about 8 times. Each time, air bubbles came up from the bottom. After doing this, the next time that I went through heating, ready to brew, brew process, it worked fine.

I was ready to box it up and send it back. I'm glad we didn't. The coffee is great.

Posted on Dec 25, 2008

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I called Breville on this problem today (12/22).  Coffee maker would not move past "heating" cycle while trying to prime it.  Customer Service told me to unplug the coffee maker, remove the water tank. Plug the coffee maker back in, turn it on.   Unit said to replace water and I put the tank back on,  Open head, which I did and then closed it again.  The unit then indicated "heating"  I left it plugged in for just over an hour, when it finally vibrated and said ready to brew.  I pushed brew and water went down in the tank but no water released into the cup.  Machine indicated open head which I did again and then it said ready to brew and I pushed brew again and water went down in the tank but no water released into the cup.  The third time I went through that process, water finally released into the cup.  I went through 2 more cycles of just brewing hot water into the cup before I trusted it to work perfectly and then brewed two great cups of coffee.  It took along time and some frustration, but it was better than having to ship it back and wait for another one.  Hope this helps!!!  Customer Service said the literature about a 4 minute prime is nonsense and I would agree!!    

Posted on Dec 23, 2008

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I had the same issue. The machine was making the right noises but no water was coming out. I followed the directions on this post and fiddled with the part that sucks in water to remove bubbles. That did not help. Then I gently shook the machine from side to side as per "Port's"suggestion and now it isn't making any noise at all. So I would just caution against the shaking advice.

Posted on Jul 28, 2016

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Seems like a pretty common issue. I too had the same initial problem-that is, until I found this forum. The unit would not go through the initial priming process and was stuck on heating for what seemed to be an eternity. While I was waiting, I checked this forum and followed the "pick it up and shake the **** out of it post". This worked like a charm. Right after shaking it, the water in the reservoir dropped steadily during the "rattle" stage and then began to heat. It said brewing, but nothing came out, except for a little poof of air. I shook it again for good measure and re-ran the cycle. Voila! Coffee. For such a common problem, I am surprised that the company would not simply add this to their troubleshooting section in the manual......tisk tisk!

Posted on Nov 15, 2011

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We had the same problem - it didn't run the prime cycle correctly, and we weren't getting any water out of the thing. No water was moving from the water tank to the machine

After following a couple of other reviews and dropping the thing a couple of times, we thought to "prime" where the water tank attaches to the machine. Poured a little bit of water directly into the little hole in the base of the machine. Put the full water tank back on the machine, ran it a couple of times more, and it worked.

It drew about an inch of water the first time we ran the brew cycle, and it gave about a half cup of water, then drew around another inch the second time, with about a cup of water coming out. Ran it one more time for good luck, and then ran a kcup through it.

Not sure whether it was the dropping or the "priming", but we were able to enjoy a good (full!) cup of coffee after only 2 hours of GRRRRR. :-)

Posted on Jan 30, 2010

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I had this same problem - with 2 different machines. During the initial 'Prime', it sat at 'Heating' for over 30 minutes, then finally reported Ready. When I tried to brew, no water came out. I returned the machine and got another one. Same exact issue. It's easy to spot - after all the vibrating, the tank of water should be about half empty - if it didn't empty, no amount of 'Heating' is going to work.

I called Breville - they indicated it was a bad pump, and all they could do was replace the machine. Asked what the likelihood that I had 2 bad machines in a row - they indicated that if they were from the same 'batch', then it may well happen. Turns out they both were from batch 804 (look on the bottom of the machine - there is a number engraved in the metal to the left of the Breville sticker.

I took the second one back to the store, had the person unpack the new one - sure enough, it was from a different batch. It primed and heated in the 4 minutes the manual indicates.

So - in short, if this happens to you, return the machine and get one from a different batch. Apparently batch 804 sucks :)

Posted on Dec 27, 2008

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After many failed attempts at getting past the heating cycle during the initial 'prime' step, I unplugged my machine removed the water filter then reseated the water resevoir and voila! Coffee!

I was freaking out... a $300 Christmas gift that was looking like a paperweight but finally it's working like a charm.

My suggestion is to remove the water filter and see if that helps getting it primed. Once it's primed, reinstall the water filter.

Posted on Dec 26, 2008

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