Question about Kenmore 53701 Dehumidifier
KENMORE PRODUCT REGISTRATION IMPOSSIBLE TO FIND ONLINE. ALL CALLS APPEAR TO GO TO THE PHILIPPINES. THE PEOPLE CANNOT PROPERLY SPEAK OR UNDERSTAND ENGLISH. I CALLED THE STORE IN MY STATE, AND THE CALLS ARE FORWARDED TO THE PHILIPPINES. SOME CUSTOMER SERVICE. I HAVE PROBLEMS THAT I CANNOT RESOLVE WITH THIS KIND OF LACK OF SERVICE. On my first call, I told the person that I was calling from Maine, and asked
her where she was, as I wanted to speak to someone in Maine, and she
said that ... they are not allowed give out that information ...?????
what on earth is that all about? I have determined that it's because
Sears does not want its customers to know that their customer service
policy ... or lack thereof ... is not even located in our country. All outsourcing is killing this country. I was also trying to find out when my refrigerator was delivered, and get any paperwork on it, and again, the Philippines advises me to call my store, where I am again directed to the Philippines. I am really mad!
You have to request to speak to someone in the US. And ask for an ROR, with any luck you'll connect to a normal human in Tuscon.
Some of them still give you the script - I know, its like talking to robots. I just went through this with about 8 calls and each time they had no prior record that I called. The thing is with the Filipino cust serv is not their ability to read or speak English - its in their comprehension and understanding. Sears is really in the gutter these days and it all stems from there toilet customer service. --BTW I had stateside internal Sears people complaining to me - I guess they even give scripted answers to there own staff - maybe they are robots!!
Posted on Aug 29, 2008
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