We have two star tsp100 printers on our register, one works fine, the produces an error and will not advance the paper, which is in correctly. also, the computer does not recognize the printer anymore when it once did.

You'll need 3-1/8 x 230 thermal rolls for this printer. I've see it at a number of places. Staples, BJ's, Restaurant Depot, Restaurant store etc etc.

TSP100 Thermal Printer work with a thermosensible paper, there is no ink to change, if the print quality is poor you have to

• check the paper roller, it can be wrong installed.
• Check the upper cover if not closed properly close it.
• check the print head or the pressor roller.

... For windows 7 YOU MUST go to your printers properties and click the advanced tab and change it from PRINT SPOOL to PRINT DIRECTLY TO PRINTER...

and if you want your receipt to print off to the right size... install a second copy of the STAR TSP100 and set it as (COM3)... (make sure in the properties you change the paper size to 72 X receipt and cut to partial) i'd do it on both copies

as well go in to the virtual port config and add COM 3 and COM 4

then go to the averasel station properties and set cash drawer as com 4 with the generic/text printer and then under invoices set the print drivers as the star tsp100 copy (the one that is on com3)
and set the actual printer as Star Tsp100(the one that is usb)


sorry for the some what confusing step's perhaps someone else can word it better as i do not have the software in front of me right now...


but my end result was a cash drawer that opened
a printer that printed TO THE RIGHT SIZE and not a full page

It could be a setting in the driver or in your point of sale software. If you want to check the driver, right click on the TSP100 in Printers and Faxes and click on properties, then printing preferences and advanced. In advanced, make sure the copy count is set to 1.
If you need help assistance with Star Micronics printers, you can contact their technical support at (800) 782-7636 or http://www.starmicronics.com/Supports/TechnicalSupport.aspx .

Verify drivers with the register; you might need to re-image register after making sure that the printer is correctly connected on the PC(Register). Or If you have an option to re-install printer driver to the register do so.

we have Star TSP 700II and it is doing the same. not just 4inches but sometimes it adds extra 20-30 inches blank space. I think it was due to incorrect paper size settings.
Why dont you to go printer properties->Device settings and change the Friction size..as well as set Pagecut to Partial.
Also change preferences under Properties, advanced and change papersize to what suits you .
pl let me know what happens soon
sean

check that the paper type is set to receipt and not ticket in the printer properties: device settings.

www.shwan-fatih.8m.net

check the roll of paper in the receipt printer. If it is feeding wrong, it will not print. Turn it around. Kathy

paper wont feed out or print