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To perform a soft-reset (if the device has locked), briefly insert the stylus or a paperclip into the reset hole on the bottom left of the 3715
To perform a hard reset (losing all data!), insert the stylus or a paperclip into the reset hole on the bottom left of the 3715 while holding down the far left and far right of the four main buttons. Information in the iPAQ File Store will not be lost, but data on the Internal memory will be wiped. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe