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Unplug the printer and open all the access panels. Using a small flashlight may help. Carefully check all areas inside the printer for a stray piece of paper logged somewhere inside. You may need a small pair of pliers or tweezers to remove the piece of paper.
When clearing jams ensure you find the entire piece of paper that was jammed in the printer.
When your done, be sure to securely replace all parts removed from the printer and properly close all the access panels.
When you removed the jammed paper, did the paper come out inone piece, if not did all the pieces that were removed make up the entire sheetof paper? Otherwise there may be still a small piece/s of paper still in the printer,which is causing this error message.
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
Did you remove the rear cover and check for paper there? If it still shows a jam and there's absolutely no paper inside the printer, you may have to shut it off (or unplug it if it won't turn off), wait a few seconds, and turn it back on to clear the jam detection.
Error message means "Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken."
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.
Try cleaning your feed rollers...
There are two types of rollers in printers: hard plastic and rubber. Plastic rollers can be cleaned with alcohol (isopropyl). Rubber rollers can be cleaned with a rubber roller cleaner and restorer like the one in the link (you can find other brands, but make sure its for rubber).
check the back of printer there is a door to remove jammed papers. open it it should flip down and you can easily remove the paper. but switch off the printer before removing paper.
It is possible that there may still be a small piece of paper blocking or lodged in the exit sensor area. It is also possible that when removing the jammed paper that the sensor arm became dislodged and thus creating a false jam code.
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