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Upgrading from an earlier version of Palm Desktop

Do I need to uninstall the desktop before upgrading?

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Re: Upgrading from an earlier version of Palm Desktop

It is not necessary to uninstall your current version of Palm Desktop before you install this new version. The Install Program automatically detects an earlier version of Palm Desktop and updates the system files appropriately.

Posted on Sep 07, 2005

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Hello, it seems my palm Tungsten E2 is not compatible with Windows 7 (hotsync). Anything I can do or is there another PDA that will work? Thanks, I do need the PDA.


you need to uninstall the version of palm desktop that you alredy have and install the 4.14 palm desktop, with the hotsync manager that 4.14 includes you should have no more problems

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'incompatible installer' 'Uninstall now is ok'


If Palm Desktop is installed, try upgrading it. Also there may be something wrong with the connection cable.

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PALM DESKTOP CRASHES in new installation.


Make sure you have the latest desktop version which was 414E When you try to reinstall the desktop software DO NOT select or allow update setting over internet. Some of the earlier versions had a problem with earlier xp versions. It is stable and works well with sp2 and sp3 versions of XP so update your windows as well.

May 05, 2009 | Palm LifeDrive Mobile Manager Handheld

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Error in Palm Desktop on PC


You need version Palm desktop v6.2 (not v4) to run under Vista. If you have the 64 bit version of Vista you will have to use Bluetooth to transfer data, not USB. Enjoy and please rate this post.

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I have an old Palm M125 monocrome hand held unit and have not used it online before now. It has software for the desktop etc on CD but it is too old for windows vista. I do not have outlook on this PC. The...


Older palm products and vista aren't compatible. You either needs to transfer info via bluetooth or upgrade your palm if you wish to continue using vista.

Feb 18, 2009 | Palm m125 Handheld

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I had a TREO650 and have replaced it with a Treo700wx. I want to have the Palm Desktop information on my new phone.


With this method of upgrading your handheld, you'll transfer all PIM¹ data from your existing user name to your new handheld with the same user name. You will also transfer all third-party applications to your new handheld. Caution: Some third-party applications may not be compatible with your new handheld. Your handheld will crash, freeze or display an error when these third-party applications conflict with your new handheld. If you notice performance issues or problems after transferring third-party software to your handheld, follow our steps for diagnosing third-party software issues.
  1. You must install the version of Palm Desktop and HotSync Manager included on the CD-ROM with your new handheld, even if you already have an earlier installation on your computer, and even if you will synchronize with Microsoft Outlook. This ensures that the desktop components of any new handheld features are added.
  2. Put the new handheld's CD-ROM² in the CD-ROM drive.
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  3. Follow the installation instructions that appear.
  4. When prompted, select the existing username of your old handheld.
  5. During installation, you will be asked to perform a HotSync operation. Use the same existing username as above.
  6. Once installation is complete, your PIM¹ data and third-party applications will be transferred to your new handheld. Your new handheld will have the same name as your old handheld.
  7. To avoid confusion, change the name on your old handheld once you're sure that you have all your data transferred to your satisfaction. If you're going to sell or give it away, you may wish to perform a hard reset to erase all your personal data.
  8. With this method, you have a greater likelihood of encountering third-party application incompatibilities. If you notice performance issues or problems after transferring third-party software to your handheld, follow our steps for diagnosing third-party software issues.

Oct 15, 2008 | PDAs

1 Answer

Unable to hotsync treo 600 with my computer


What is happening with the Sync? Does your PC and the Palm Desktop Manager recognize your TREO 600? If not, the issue may be that somehow the driver for your device was removed. I would suggest upgrading to the latest version of the Palm Desktop Manager and try plugging in your TREO 600 again and try synching.

Here is the location for the free software from Palm. http://www.palm.com/us/software/palmsoftware.html

You also have to make sure that the setting on the Palm Desktop Manager is the same as the type of cable you are using. If it is a USB cable, have that setting on your PC's Palm Desktop Manager Hotsync settings.

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I was having a similar problem with my M515.  I had originally installed the Palm Desktop from my CD, which was an older version.  When I totally uninstalled the old version and installed the newer version from the Palm website I was able to do a successful sync.  I'm using Windows Vista Ultimate and Palm Desktop version 4.1.4

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Old version of Palm Desktop There appears to be a few versions of older Palm Desktop that the installer has problems overwriting. Did you have a Treo 300 or an older device perchance? A solution from Brighthand forums: "Error Number: 0x80040702 Description: Failed to load dll: HSAPI The problem appeared to be that I still had the older Palm desktop software (version 3.01) from my Palm V on my computer. Uninstalling the old software solved my problem. While this may be a bit obvious, I was surprised that the Treo 650 installation instructions had a section on upgrading from another palm device, but failed to mention that you need to uninstall the old software. " One reason that you run into this problem may be that you dont have sufficient rights to make registry changes on your PC (including one installer removing and older installation). Check with your IT Admin to ensure you can do what you are trying to do.

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1 Answer

Upgrading from Palm Desktop for IBM WorkPad software.


Before you install this version of Palm Desktop, you must uninstall any earlier version of Palm Desktop for IBM WorkPad software that exists on your computer.

Sep 07, 2005 | Palm Tungsten T5 - Multilingual Handheld

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