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My sister in law downloaded norton and now can't use her computer at all as blue error screen appears. Thanks liz

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Brand & make of computer... operating system and version of norton (i presume it was antivirus).

Robert

Posted on Sep 02, 2008

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I Have installed windows 7 but it hangs and then a error will appear wrriten windows vista is succsfully recovered, but recently it gets hanged and a blue screen appears wrriten an error occured and w


  • Update all your "Drivers" and install all "Windows updates" from Windows update and "Scan" your computer for viruses! And I also suggest you to run CMD as "Administrator" and write in CMD without quotes"sfc/scannow" this will fix blue screen error.
  • If problem still exists, then get the reliable program Reginout to resolve your annoying issueof blue screen. Thanks

Jun 01, 2013 | Microsoft Windows 7 Ultimate for PC

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Acer one wont boot up. stuck on gateway ip; 208.103.236.1 on black screen. this occured after sister in law dropped computer and the battery fell off.


The HDD may be Damaged. Remove ALL media, DVD,CD, USB, Unplug, remove battery, plug in, try to reboot and do a system restore/recovery. If that fails. Take it to a Qualified Computer Tech, Send bill to sister in law.

Dec 31, 2012 | Computers & Internet

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My computer is restarting frequently and turn to blue screen


Hi,

When your screen just turns blue and the computer restarts it's usually because of a virus. I would recommend you download an anti virus on another virus free machine. if you download it on the machine with the virus it may disrupt the download. I would personally recommend norton antivirus internet security. You will have to pay for it, and if you can't just try download the free trial version. You can buy Norton Internet Security here at http://www.symantec.com/downloads/index.jsp
Should You decide that you want to download the trial version you can download it here
http://us.norton.com/downloads/trialsoftware/index.jsp
After you download the software, scan your infected computed and then remove the viruses.

Good Luck

Dec 13, 2010 | Computers & Internet

3 Answers

Blue Screen windows 7 PC closes with a Blue Screen and Restarts


There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.
How to analyze blue screen errors The first thing to do to analyze a blue screen error is to check the meaning of the STOP error code. You need to stop Windows from rebooting when a STOP error is encountered. Once the blue screen of death is shown, you can check the meaning of the STOP error code. Together with the filename of the driver or module, this will give an indication of the error cause.
Another option to analyze the cause of the blue screen error is to look at the Windows system event log or to debug the memory dump (minidump) that Windows created when the error occurred. The event log can be viewed using the event viewer. Right-click Computer in the Start menu, and then select Manage. In the Computer Management window select Event Viewer. The information in the event log can be of great help to isolate the cause of the blue screen error.
Reading the minidump requires a bit more technical knowledge, but Microsoft has tools to read the minidump.
The most common cause of blue screen errors In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.
So the easiest way to try and fix a blue screen error is to reinstall and update your system's device drivers. This will ensure that all driver bugs are fixed and that all hardware has the correct driver.
If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name.
If you do not have the drivers for all devices, or are not comfortable updating your PC's drivers manually, you can use a driver update tool to find, download and update all device drivers for you. Such tools will accurately identify your computer hardware, including any device causing an error, and automatically install the latest drivers for it.
In most cases updating or reinstalling drivers will solve your blue screen errors.
Other causes of blue screen errors However, if updating device drivers does not fix the blue screen error, there are a number of additional things to try:
  • Load the default BIOS values - resource conflicts and timing issues can be caused by incorrect BIOS settings.
  • Update the BIOS - especially after adding new hardware or installing a Windows service pack this can help fix issues.
  • Update Windows - missing updates, including service packs can be a source of stop errors.
  • Check your system - run a virus scan and spyware scan after updating your definition files.
  • Driver rollback - if you have recently updated a driver, you can use the driver rollback to revert back to the previous driver version.
List of STOP Errors Causing BSOD:
  • Stop 0×00000003 UNSYNCHRONIZED_ACCESS
  • Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x0000001E KMODE_EXCEPTION_NOT_HANDLED
  • Stop 0×00000023 FAT_FILE_SYSTEM
  • Stop 0×00000024 NTFS_FILE_SYSTEM
  • Stop 0x0000002E DATA_BUS_ERROR
  • Stop 0x0000003F NO_MORE_SYSTEM_PTES
  • Stop 0×00000044 MULTIPLE_IRP_COMPLETE_REQUESTS


Here are 2 solutions:
Solution #1 Scan your registry for errors.
A Registry Cleaner scans your computer for errors in your PC's registry. Your computer's registry contains information about your Windows XP operating system, including driver, printer, software information. Over time, your computer's registry may start to contain obsolete data. A corrupt registry will easily slow down the speed of your computer because applications and drivers are loaded even though they're not in use. Fixing your registry of errors will not only prevent the Windows XP Blue Screen Of Death, it'll allow your computer to boot faster, open up multiple folders quicker. A listing of registry cleaners can be found here.
Solution #2 Process of Elimination
When the CPU calls certain functions from the RAM, or Random Access Memory, and the data rests in a faulty section of the RAM, this will cause the blue screen to appear. I recall a time whenever my computer booted up and started loading the Norton Anti Virus program, the blue screen error message would appear. This happens because the CPU is accessing data from faulty locations within the RAM when loading the anti virus software.
This method involves having 2 sticks of RAM. Remove 1 stick of RAM and wait to see if the blue screen surfaces, do the same for the other.
Through process of elimination, you'll find the cause of the Windows XP blue screen of death error.
Because getting into the hardware can be a little techy for computer hardware "adverse" readers, a simple 2 step plan is to first clear your PC of any registry errors. Then if the blue screen of death goes away, we would have saved ourselves the trouble of having to open up the PC casing and touching the hardware components

Dec 08, 2010 | Computers & Internet

1 Answer

How do I install Norton Security on my laptop


Hello,
Welcome to FixYa :
You can Install by Pressing Setup file if you have Purchased Norton and follow instructions appearing on the Screen.There is also Free TRIAL versions available.But it has LIMITATIONS to detect Virus..

Hope this HELPED you....Thanks for Contacting FixYa...

Jun 05, 2010 | Symantec Norton Internet Security 2010...

1 Answer

Where can i download free antivirus for my


If you want Norton... i.e. symantec. you can go to the symantec site (www.symantec.com) select the link for NORTON on the gray top bar. the next screen that appears, goto the Right side and in the Gray box. find the option for Norton Resources...
From there you can get "Free scan for Windows" or they also have "TrialWare" of Antovirus 2010 and Norton 360

May 15, 2010 | Symantec Norton Antivirus 2009 1-User -...

2 Answers

Sister-in-law has gateway laptop. Her son pushed


probably has the intel graphics configuration program installed..try Ctrl+Alt+Up = Remove any rotation.

Dont forget to rate the advice.
http://www.aa1consulting.com

Aug 03, 2009 | Computers & Internet

2 Answers

Norton Antivirus 2009 causes blue screen error when reading CD-RW


THIS is a very faulty anti-virus...so ...if yo want all to be the same ...just reinstall the operating system ...rebuild the drivers and programs ...to be sure that you get rid of all the features from that anti-virus...I recomand to use a free AVG8.5..its reliable and easy to use.. and free I have never had any problems with it ...

Jul 31, 2009 | Symantec Norton Internet Security 2009

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Norton Internet Security 2009 Causes Blue Screen of Death.


Hi there
Thats Norton for you! this is a very heavy and memory hungry program, it takes control of your computer and if you have not got enough system or virtual memory it will cause the pc all kinds of problems. To fix this either upgrade the system memory or don't use Norton, use AVG free instead, its a lighter program and lets you have some speed back over the internet.

good luck and thanks for using Fixya!!

Feb 11, 2009 | Symantec Norton Internet Security 2009

1 Answer

Disabling norton anti virus from my pc


You need to run the Norton removal tool

Just go here http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

click on the version you need to remove, folow the instructions on your screen and you should be good to go

Let me know if that solves the problem for you

Aug 21, 2008 | Packard Bell Computers & Internet

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