Question about PC Desktops

1 Answer

My sister in law downloaded norton and now can't use her computer at all as blue error screen appears. Thanks liz

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 5,158 Answers

Brand & make of computer... operating system and version of norton (i presume it was antivirus).

Robert

Posted on Sep 02, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have an older computer that was running fine until i tried to uninstall norton and now it gets a blue screen right after the windows xp logo screen. The error codes at the bottom say Stop: 0x0000007e...


have you tried to boot into safe mode by tapping f8 @ start up? if you can boot into safe mode, i recommend going here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home and downloading the norton uninstaller and running it in safe mode with networking. that should clear up any drivers or files that were not removed when the uninstaller ran. then go to www.piriform.com and download ccleaner and run that in safe mode.

May 10, 2012 | Dell PC Desktops

3 Answers

What to do if BLUE SCREEN appears in the computer ??


Hello
You can get detail help of this error from HERE
Hope this helps

Jan 28, 2011 | PC Desktops

3 Answers

Blue Screen windows 7 PC closes with a Blue Screen and Restarts


There are a lot of possible causes for blue screen errors, but most of them relate to the computer hardware. The cause of a BSOD error can be a temperature problem, a timing error, a resource conflict, hardware failure, a corrupt registry, a virus or simply a device incompatibility or driver error.
How to analyze blue screen errors The first thing to do to analyze a blue screen error is to check the meaning of the STOP error code. You need to stop Windows from rebooting when a STOP error is encountered. Once the blue screen of death is shown, you can check the meaning of the STOP error code. Together with the filename of the driver or module, this will give an indication of the error cause.
Another option to analyze the cause of the blue screen error is to look at the Windows system event log or to debug the memory dump (minidump) that Windows created when the error occurred. The event log can be viewed using the event viewer. Right-click Computer in the Start menu, and then select Manage. In the Computer Management window select Event Viewer. The information in the event log can be of great help to isolate the cause of the blue screen error.
Reading the minidump requires a bit more technical knowledge, but Microsoft has tools to read the minidump.
The most common cause of blue screen errors In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a STOP error, resulting in the BSOD.
So the easiest way to try and fix a blue screen error is to reinstall and update your system's device drivers. This will ensure that all driver bugs are fixed and that all hardware has the correct driver.
If you know which device caused the error, you can update or reinstall that driver first. The file name in the blue screen of death can help identify the driver. Look for a file with the .SYS extension and search for that file name.
If you do not have the drivers for all devices, or are not comfortable updating your PC's drivers manually, you can use a driver update tool to find, download and update all device drivers for you. Such tools will accurately identify your computer hardware, including any device causing an error, and automatically install the latest drivers for it.
In most cases updating or reinstalling drivers will solve your blue screen errors.
Other causes of blue screen errors However, if updating device drivers does not fix the blue screen error, there are a number of additional things to try:
  • Load the default BIOS values - resource conflicts and timing issues can be caused by incorrect BIOS settings.
  • Update the BIOS - especially after adding new hardware or installing a Windows service pack this can help fix issues.
  • Update Windows - missing updates, including service packs can be a source of stop errors.
  • Check your system - run a virus scan and spyware scan after updating your definition files.
  • Driver rollback - if you have recently updated a driver, you can use the driver rollback to revert back to the previous driver version.
List of STOP Errors Causing BSOD:
  • Stop 0×00000003 UNSYNCHRONIZED_ACCESS
  • Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL
  • Stop 0x0000001E KMODE_EXCEPTION_NOT_HANDLED
  • Stop 0×00000023 FAT_FILE_SYSTEM
  • Stop 0×00000024 NTFS_FILE_SYSTEM
  • Stop 0x0000002E DATA_BUS_ERROR
  • Stop 0x0000003F NO_MORE_SYSTEM_PTES
  • Stop 0×00000044 MULTIPLE_IRP_COMPLETE_REQUESTS


Here are 2 solutions:
Solution #1 Scan your registry for errors.
A Registry Cleaner scans your computer for errors in your PC's registry. Your computer's registry contains information about your Windows XP operating system, including driver, printer, software information. Over time, your computer's registry may start to contain obsolete data. A corrupt registry will easily slow down the speed of your computer because applications and drivers are loaded even though they're not in use. Fixing your registry of errors will not only prevent the Windows XP Blue Screen Of Death, it'll allow your computer to boot faster, open up multiple folders quicker. A listing of registry cleaners can be found here.
Solution #2 Process of Elimination
When the CPU calls certain functions from the RAM, or Random Access Memory, and the data rests in a faulty section of the RAM, this will cause the blue screen to appear. I recall a time whenever my computer booted up and started loading the Norton Anti Virus program, the blue screen error message would appear. This happens because the CPU is accessing data from faulty locations within the RAM when loading the anti virus software.
This method involves having 2 sticks of RAM. Remove 1 stick of RAM and wait to see if the blue screen surfaces, do the same for the other.
Through process of elimination, you'll find the cause of the Windows XP blue screen of death error.
Because getting into the hardware can be a little techy for computer hardware "adverse" readers, a simple 2 step plan is to first clear your PC of any registry errors. Then if the blue screen of death goes away, we would have saved ourselves the trouble of having to open up the PC casing and touching the hardware components

Dec 08, 2010 | PC Desktops

1 Answer

Spyware and Virus Removal


Format your entire disk(s) and do a clean install of windows/linux or whatever you have.

Aug 15, 2009 | Dell PC Desktops

1 Answer

Disabling norton anti virus from my pc


You need to run the Norton removal tool

Just go here http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

click on the version you need to remove, folow the instructions on your screen and you should be good to go

Let me know if that solves the problem for you

Aug 21, 2008 | Packard Bell PC Desktops

3 Answers

I have tried to uninstall Norton 360 to install a newer version but an error 21 message keeps appearing. Help please


Error 21is caused by missing System files or damaged registry stuctures.The only way i think you can repair it is to download Regcure and scan your PC.Once the Registry is repaired you can then uninstall Nortonshttp://simple-pc-help.com/support/downloadb.php

Jul 30, 2008 | PC Desktops

1 Answer

I've already purchased Norton antivirus 2008 with antispyware and loaded but my screen still blue and shows Warning spyware detected in computer & to install antivirus or spyware wich i did.


That blue screen sounds like a trick to me. Many viruses and spywares or the websites that distribute them make beleive that they are causing viruses then provide links to fake antivirus and spyware removal programs that actually make your system worst.

Use the Norton to purchased to do a full deep scan of your system. I also like to supplement my Norton by running the free scan at housecall.trendmicro.com when I suspect there might be a problem on my machine that Norton can't fix.

Jun 24, 2008 | PC Desktops

1 Answer

Norton anti Virus


Norton Antivirus is a commercial program; symantec does not give it away for free. If you use one that you did not pay for, you are breaking the law. However, you may download a much faster and free antivirus from http://free.grisoft.com

Jun 22, 2008 | PC Desktops

1 Answer

Hi there, we have downloaded Norton 360 2.0 Upgrade. after the download when the window "extracting files" appeared, we received the error message "the setup file is corrupt, please...


you restart your download, better you download some download manager and download the norton through it,you can download download manger from www.majorgeeks.com, its free

May 02, 2008 | PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18297 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...