Question about Baby Lock Esante
I bought my machine many years ago and don't find the warrantee info in my manuel. Their current web site says there is a 25 year warrantee on their machines. Don't know if that is the new machines or all of there products. Can you tell me? Sharon
The 25 year warranty only applies to parts that came from the factory defective: not parts that break during use. It also only covers replacement of the part, not labor to repair nor transportation of the part.
The 25 year warranty is probably the most useless warranty in existence. Some company (that shall remain nameless,) started advertising it heavily many years ago, and everyone else followed suit to compete.
Most machines have an effective 1 year parts and labor, and 5 year electronics warranty.
For a more accurate diagnosis of your machine, bring it to a warranty station. They'll be able to tell you the warranty status of your machine as well as diagnose the problem, and repair it as necessary.
Posted on Aug 27, 2008
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