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HP C4380, Wireless Printing Problem

OK, so I bought a brand new HP C4380 and installed HP's ridiculous amount of software with no problems.

I choose a wireless connection to print through and it even picked up the printer through my wireless Netgear DG934G with no problems as well duing setup (the wireless test page even prints out at the right time during the wizard).

But once the setup is complete and I go to print anything it fails.The document is sent to the printer which clinks, and whirrs and makes some other noises to get you all excited that it's going to work but it never completes the print. Although it sounds like the print is being processed the job just sits idly in my printer que and the printer itself just remains in a state of 'printing'. It's only after about 3-4mins I get an error message saying the print has failed??!

I have checked the wireless router settings and the printer is in the list of attached machines with the correct IP address and MAC. I can also ping the printer successfully from my laptop through the wireless router. I received no error messages during setup about the firewall blocking the signal/installation. Strangely, when I access the printer through the IP address it says the printer is connected and ready?

I am now at a loss. Has anyone experienced this or even got an idea on why this may be happening please? Any help would be greatly appreciated.

Thankyou,
Adrian

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  • 3 more comments 
  • a_d_i Aug 27, 2008

    Thankyou for the response, however, there are no other printer drivers installed as this is the first printer that has been installed on this laptop. I have already tried to uninstall and reinstall the HP drivers and software which doesnt resolve the problem.

    I currently have a full head of hair but anymore time with this printer and I'm sending the 'Hair Replacment Clinic' bill to HP

  • aykutytu Dec 13, 2008

    I have the same problem and also try reinstalling the drivers but still doesn't work. I have no other printer drivers in my laptop.

  • rockyvee Mar 25, 2009

    Appears as a wireless printer but ANY ATTEMPT TO PRINT TO IT FAILS.

  • daydreamer11 Apr 16, 2009

    I have exactly the same problem as you, (not so au fait with the technical details) but I intalled as per the manufacturer's instructions but it won't print wirelessly.
    It will print if I connect it to the USB cable but I bought it for the fact it was a wireless printer !!!
    IT is the same model (HP c4380) so I'm wondering if I missed something when I installed it.

    I ca understand your frustrations and any suggestions from anyone would be most welcome
    Selena


  • Anonymous Mar 22, 2014

    Lexmark pro910 series did wireless setup printer shows that it reconizes ip address still does not print reinstalled printer wireless setup still does not print wirelessly.

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  • 24 Answers

Do you have other printer drivers installed, if so thre may be a driver conflict. wireless printing requires network connection and also printer drivers. This appears to be a driver issue since the printer shows up on the network. I would try reinstalling the drivers.

Posted on Aug 27, 2008

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You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

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I totally uninstalled all HP software.

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Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

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Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

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WIRELESS PROBLEM

You have to install the printer as USB first. Then, once it's all installed, load up the CD again and 'Add device', choosing the wireless option. It's crucial that you leave your USB cable in the whole time. Take it out right at the end. Once you've added a device, you'll have two printers installed. One will be called 'Copy 1' - that's the wireless one. It should all work okay, and you can delete the USB one.

SCAN PROBLEM AND ERROR MESSAGES

When I did this everything seemed to work fine. BUT - after a wee while the software started playing up. The scan function didn't work at all, HP was depositing all sorts of bugs all over my computer, I had error messages coming up at shutdown, all sorts of gremlins.

So this is what I did.

I totally uninstalled all HP software.

I downloaded the updated Photosmart Basic Drivers from the HP website. They are here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3221646&lc=en&cc=us&dlc=en&submit.y=11&submit.x=9&lang=en&cc=us

Once you've downloaded the file and run it, the new drivers will be installed but NO SOFTWARE. Again, you have to do the whole setting it up as USB and then leaving the cable in and adding the device wirelessly. But if you do this with the HP drivers and ignore the installation CD, then everything should work perfectly.

Of course this means no HP software at all. But who needs it? I use Microsoft's scanning software, which is fine, and it has no problem printing.

Basically HP's software is BLOATWARE that doesn't even work. It screws up your computer.

Good luck!!

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