Question about Office Equipment & Supplies
OK, so I bought a brand new HP C4380 and installed HP's ridiculous amount of software with no problems.
I choose a wireless connection to print through and it even picked up the printer through my wireless Netgear DG934G with no problems as well duing setup (the wireless test page even prints out at the right time during the wizard).
But once the setup is complete and I go to print anything it fails.The document is sent to the printer which clinks, and whirrs and makes some other noises to get you all excited that it's going to work but it never completes the print. Although it sounds like the print is being processed the job just sits idly in my printer que and the printer itself just remains in a state of 'printing'. It's only after about 3-4mins I get an error message saying the print has failed??!
I have checked the wireless router settings and the printer is in the list of attached machines with the correct IP address and MAC. I can also ping the printer successfully from my laptop through the wireless router. I received no error messages during setup about the firewall blocking the signal/installation. Strangely, when I access the printer through the IP address it says the printer is connected and ready?
I am now at a loss. Has anyone experienced this or even got an idea on why this may be happening please? Any help would be greatly appreciated.
Do you have other printer drivers installed, if so thre may be a driver conflict. wireless printing requires network connection and also printer drivers. This appears to be a driver issue since the printer shows up on the network. I would try reinstalling the drivers.
Posted on Aug 27, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 06, 2011 | HP Officejet 6500 Wireless All-in-One...
Oct 12, 2010 | HP Photosmart C4580 All-in-One InkJet...
May 04, 2010 | HP Photosmart C3180 All-In-One InkJet...
Jan 03, 2010 | Xerox DocuColor 12 Printer
Jun 18, 2009 | HP Photosmart C3180 All-In-One InkJet...
Apr 21, 2008 | Office Equipment & Supplies
Oct 31, 2007 | Xerox DocuColor 12 Printer
1,004 people viewed this question
Usually answered in minutes!