Question about HP Photosmart C5180 All-In-One InkJet Printer
I am trying to assist my Father with his printer and laptop, he has a C5180 multi-function printer with a Toshiba laptop using Vista Premium. As of a week ago the printer would print only using the supplied CD distribution that was delivered with the printer. I downloaded the latest driver from the HP web site, replaced the installed driver with the newly downloaded driver without any change in function, the printer would print only so it appeared we did not have any bi-directional communications between the printer and the computer.
I spoke with tech support at HP, they had me remove the printer from a power surge protector and place the power cord directly into the wall receptacle. A short one meter USB extension cable was also removed placing the printer closer to the computer so we were using the supplied printer cable only. The printer still would print only, so the next test suggestion was a series of uninstalling the printer, detaching the USB cable, and reattaching the cable at a predescribed time during the boot process and powering on the printer. I do not understand the logic of this procedure, but I followed it as described without any improvement in fact it has gotten worse. The USB subsystem now does not recognize that the printer is installed, so each time the laptop reboots, it asks to reinstall the software and it creates a new USB entry for the printer connection. After a brief discussion with the HP support desk, they had me unistall the USB entries for the printer one by one, rebooting each time to completely uninstall the USB entry, it took me almost one hour of rebooting to completely uninstall all of the entries that the system had created. So I thought the machine was again pristine, but it appears not.
I received an email this morning that the system recognizes that the printer USB cable is attached during the boot up, so Vista asks for the software to be installed. The software from the CD had been installed following the instructions provided by Vista and the HP distribution, it says that the printer could not be recognized with the supplied drivers. So the procedure was again repeated using the latest drivers from the HP download for Vista link. The results were still the same, Vista says that it could not recognize the drivers after the printer installation had finished.
So right now, the printer will not print, scan, or copy. I have almost 20 hours into trubleshooting this printer and Vista with an entire evening planned tonight to try again so my Father can print his Doctor schedules out for peace of mind. I cannot reinstall the machine to XP as drivers for this laptop were only created for Vista, so if I semm a little upset you are correct. I cannot figure out how an operating system can be out for 18 months and still we have this many problems with anything that attaches to Vista, so what is left to try, chicken blood?
Try this simple things and it will work.
Try this :
At first try to Copy something from the printer to get the hardware is working or not.If not call hp and Hp will replace the printer if the printer is in warranty.
If it is working. Its software problem.
Now there is 2 probabilities.
1>The digital imaging moniter(situated at the bottom right hand corner, with a green round and a chk inside,..is either not there or the digital imaging file is corrupted)
2>Issue with the printer sw .
But the very thing you can do is try copying something from the printer which shows the hardware functionality of the printer.
Now for the 1st>> goto computer>>drive c>>programfiles(programfiles 86x for vista 64 bit) >>hp>>digital imaging >>bin>>hpqtra08 ....double click on the hpqtra08.Now try to scan again.
Now for the 2nd opt>> put the sw cd if you have right click explore ..(goto step 3) but if you dont have the cd you can download the sw from hp.com >support and drivers..extract the file and goto run(search bar for vista) type "%temp%" and then click on folder starting with 7z....now goto step 3.
step 3.goto util folder>>ccc>>unistall l2 but make sure you have to unplug the usb first.
>>Small black box will appear and press enter...and wait it will unistal the printer scan driver part.
>>goto printers and faxes folder under controlpanel (printer for vista)...chk if there is any hp printer any more...if there is any printer not in use..delete them.
>>restart the sys and then goto printer sw cd drive or u can take out the cd and put that back again.
>>A installation wizard will appear.
>>click on add a device and only connect the usb once the sw tells you to connect......this will surely work if it had worked before other wise there is some problem with the cd.
In this case... download the sw(if already done not need to download again) and reinstall the sw but unistall the prev sw.but you have to unplug the usb first.
let me know.
Posted on Oct 04, 2009
Hi, please get back to me with the following information:
Q1. What are the HP entries in the programs and features?
Q2. Does the unit print a self test page (Steps re given below)
1. Press the Setup button on the product control panel.
2. Use the arrow keys to select Tools , and then press OK .
3. Use the arrow keys to select Print test page , and then press OK . The self-test page prints.
Q3. What are the entries listed under Multifunction Devices:
1. Right click Computer select Properties, click on Hardwar tab.
2. Click the Device Manager tab.
3. Click on View and select Show hidden Devices.
4. the '+' sign next to multifunction devices. Locate the entries.
Q4. What are the entries listed in the USB Composite devices in Device manager? (similar to the above steps)
Posted on Jun 23, 2009
You could try removing the DSL from the router and running the HP Installer again. Sometimes the filtering can interfere with the router's communication between the computer and the printer.
Otherwise, I would recommend getting one of their printers that has an ethernet port for wired connect (will scan this way; printers won't with USB connect to router) or a wireless 802.11 radio.
Posted on Feb 19, 2008
Try removing all ports from your laptop, then reboot, and then create just one USB port. Also, go to your hardware devices and make sure your usb ports don't have any question marks or yellow warning symbols. Be sure first that the drivers for your USB ports are installed and working first. This sounds either a faulty USB cord, which does happen, or USB drivers issues in your laptop. The printer is probably not the problem here.
Posted on Feb 17, 2010
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