Question about HP Photosmart C5180 All-In-One InkJet Printer

2 Answers

C5180 will not scan with Vista, then next day will not print, then wants to reload every time you reboot.

I am trying to assist my Father with his printer and laptop, he has a C5180 multi-function printer with a Toshiba laptop using Vista Premium.  As of a week ago the printer would print only using the supplied CD distribution that was delivered with the printer.  I downloaded the latest driver from the HP web site, replaced the installed driver with the newly downloaded driver without any change in function, the printer would print only so it appeared we did not have any bi-directional communications between the printer and the computer.

I spoke with tech support at HP, they had me remove the printer from a power surge protector and place the power cord directly into the wall receptacle.  A short one meter USB extension cable was also removed placing the printer closer to the computer so we were using the supplied printer cable only.  The printer still would print only, so the next test suggestion was a series of uninstalling the printer, detaching the USB cable, and reattaching the cable at a predescribed time during the boot process and powering on the printer.  I do not understand the logic of this procedure, but I followed it as described without any improvement in fact it has gotten worse.  The USB subsystem now does not recognize that the printer is installed, so each time the laptop reboots, it asks to reinstall the software and it creates a new USB entry for the printer connection.  After a brief discussion with the HP support desk, they had me unistall the USB entries for the printer one by one, rebooting each time to completely uninstall the USB entry, it took me almost one hour of rebooting to completely uninstall all of the entries that the system had created.  So I thought the machine was again pristine, but it appears not.

I received an email this morning that the system recognizes that the printer USB cable is attached during the boot up, so Vista asks for the software to be installed.  The software from the CD had been installed following the instructions provided by Vista and the HP distribution, it says that the printer could not be recognized with the supplied drivers.  So the procedure was again repeated using the latest drivers from the HP download for Vista link.  The results were still the same, Vista says that it could not recognize the drivers after the printer installation had finished.

So right now, the printer will not print, scan, or copy.  I have almost 20 hours into trubleshooting this printer and Vista with an entire evening planned tonight to try again so my Father can print his Doctor schedules out for peace of mind.  I cannot reinstall the machine to XP as drivers for this laptop were only created for Vista, so if I semm a little upset you are correct.  I cannot figure out how an operating system can be out for 18 months and still we have this many problems with anything that attaches to Vista, so what is left to try, chicken blood?

Posted by on

  • 1 more comment 
  • kenwelker Sep 04, 2008

    I have basically the same problem
    I have an HP photosmart C5180 All-in-one printer/scanner
    The software installed fine. BUT I can only print whenever I try to scan the scanner is not present. It used to work but does not work now
    I downloaded the software and even ordered the CD ( free )
    I have it installed as a network printer but it does not work when hooked as a USB printer either.
    HELP
    Vista. home premium



  • Anonymous Mar 26, 2009

    We have been running into the same problem. I must have installed and removed the printer 20 times. Sometimes it works sometimes it does not. Extremely annoying. I wish HP would step up and solve this problem. Whenever I download the update, when I go back to recheck it says that I still have not downloaded the update. What's a computer layman to do?

  • internetmail May 11, 2010

    vista stinks. if you did not run everything as the administrator with the security feature that ensures this entact, then you will have installation issues with everything. i had to remove everything, create a new profile entirely, and reload everything. kind of put a damper on my xmas gift. other than that - this could be a solution - sometimes you have to put the new "file" on top of the "old" one in the original location. I am not sure how to explain clearly - do a search for the drivers to find the alotted locations, and paste the new driver (with the same name) over the old one, in all locations.

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 14 Answers

Hi,
Try this simple things and it will work.
Hi,
Try this :
At first try to Copy something from the printer to get the hardware is working or not.If not call hp and Hp will replace the printer if the printer is in warranty.

If it is working. Its software problem.
Now there is 2 probabilities.
1>The digital imaging moniter(situated at the bottom right hand corner, with a green round and a chk inside,..is either not there or the digital imaging file is corrupted)
2>Issue with the printer sw .
..............................
But the very thing you can do is try copying something from the printer which shows the hardware functionality of the printer.
Now for the 1st>> goto computer>>drive c>>programfiles(programfiles 86x for vista 64 bit) >>hp>>digital imaging >>bin>>hpqtra08 ....double click on the hpqtra08.Now try to scan again.
Didnt work.
Now for the 2nd opt>> put the sw cd if you have right click explore ..(goto step 3) but if you dont have the cd you can download the sw from hp.com >support and drivers..extract the file and goto run(search bar for vista) type "%temp%" and then click on folder starting with 7z....now goto step 3.
step 3.goto util folder>>ccc>>unistall l2 but make sure you have to unplug the usb first.
>>Small black box will appear and press enter...and wait it will unistal the printer scan driver part.
>>goto printers and faxes folder under controlpanel (printer for vista)...chk if there is any hp printer any more...if there is any printer not in use..delete them.
>>restart the sys and then goto printer sw cd drive or u can take out the cd and put that back again.
>>A installation wizard will appear.
>>click on add a device and only connect the usb once the sw tells you to connect......this will surely work if it had worked before other wise there is some problem with the cd.
In this case... download the sw(if already done not need to download again) and reinstall the sw but unistall the prev sw.but you have to unplug the usb first.
let me know.
Best wishes
suvrajit

Posted on Oct 04, 2009

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 8 Answers

Hi, please get back to me with the following information:
Q1. What are the HP entries in the programs and features?

Q2. Does the unit print a self test page (Steps re given below)
1. Press the Setup button on the product control panel.
2. Use the arrow keys to select Tools , and then press OK .
3. Use the arrow keys to select Print test page , and then press OK . The self-test page prints.
Q3. What are the entries listed under Multifunction Devices:
1. Right click Computer select Properties, click on Hardwar tab.
2. Click the Device Manager tab.
3. Click on View and select Show hidden Devices.
4. the '+' sign next to multifunction devices. Locate the entries.

Q4. What are the entries listed in the USB Composite devices in Device manager? (similar to the above steps)

Thanks
T.





Posted on Jun 23, 2009

2 Suggested Answers

  • 3 Answers

SOURCE: HP Printer F4180 will not work on new Vista OS

You could try removing the DSL from the router and running the HP Installer again. Sometimes the filtering can interfere with the router's communication between the computer and the printer.

Otherwise, I would recommend getting one of their printers that has an ethernet port for wired connect (will scan this way; printers won't with USB connect to router) or a wireless 802.11 radio.

Posted on Feb 19, 2008

  • 39 Answers

SOURCE: HP3600 USB printer works but won't print on my HP7058 Laptop

Try removing all ports from your laptop, then reboot, and then create just one USB port. Also, go to your hardware devices and make sure your usb ports don't have any question marks or yellow warning symbols. Be sure first that the drivers for your USB ports are installed and working first. This sounds either a faulty USB cord, which does happen, or USB drivers issues in your laptop. The printer is probably not the problem here.

Posted on Feb 17, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When my printer is plugged in, it turns on and off on its own, dowesnt print and reboots over and over. What do i need to do to fix this? hp photosmart c5180 all in one


Try to us this tool to diagnose the problems on the printer..
Steps:
  1. Download the print diagnostic utility
  2. Go to www.hp.com
  3. Look for support and drivers tab, then on search field type your product name or number
  4. It will ask you to select your operating system (win xp, vista or 7)
  5. For the next step you need to select what to download (click on utility diagnostic tools, then look for print diagnostic utility, click on it, then download).
  6. Save it, then run the print diagnostic utility.
  7. To view the instructions on how to use the print diagnostic utility click here.

Good luck! :)

Feb 02, 2011 | HP Photosmart C5180 All-In-One InkJet...

4 Answers

When asked to print my c5180 all in one ejects blank sheet of paper making no attempt to print


Just click below for more information;

s.gif » Macintosh: All-in-One Ejects Blank Page or Pages in Mac OS X V10.4
Mac OS X V10.4: A blank page or pages emerge from the product when it is turned on. s.gif » A Blank Page Prints at the Beginning of Every Print Job ...
A blank sheet of paper prints at the start of every print job. s.gif » Load Paper
Instructions on loading paper and envelopes. s.gif » When I Try Printing in Windows Vista, My Printer Is Not Available in the List of Printers ...
Windows Vista: The product does not appear in the printers folder when attempting to print on a network. s.gif » HP Photosmart C5180 All-in-One Printer: Manuals
... HP Customer Care | HP Photosmart C5180 All-in-One Printer | Product information HP Photosmart ... One Printer | Product information HP Photosmart C5180 All-in-One Printer: Manuals About these files: These

Hope this may help;

Regards,
VOTIT

Aug 23, 2008 | HP Printers & Copiers

1 Answer

Konica Minolta bizhub 6500 pro/Fiery controller scanning problem


Hello a Fiery print controller is basically a computer, which needs to be rebooted once a week to get rid of temp. files. Try shutting down each fiery every Friday and restarting Monday morning and your problems will be resolved. What model Fiery's do you have (IC-408, IC-901),? let me know which model and I can see if their is a patch to correct this issue. dave.herron@att.net PS: I am full line KonicaMinolta dealer

Nov 24, 2009 | Konica Minolta Printers & Copiers

1 Answer

My Inspiron 531 has vista os. recently, i had to


You would need to download the software for your printer again and then install it on your computer. You can download it from here. Once it is installed, look for the scanner icon or HP Director which would have scanner icon.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=1153481

Download the first link from the list.

Nov 18, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP photosmart c5180 with vista 32 operating system, scanner on HP will not work with Vista os and HP instructions to go to Paint will not work either


you could be having application error. since you can print, you should be able to scan.
uninstall the entire package and start afresh, but follow the steps critically.

Aug 21, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Error: 0xc18a0107 Printer HP C5180 All in One


I had the same problem for a few days.
Each time, I switched on my HP C5180 printer, the Oxc18a0107 message was displayed.
I tried the solution that I found on the net (power off, power on while holding on OK and HELP keys) unsuccessfully ...
Then I bought new ink cartridges and I put them after resetting the printer.
No more error message ... It works well now.

Abbesses

Apr 09, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Scan to computer not working


Google, enter "HP Photosmart C5180 All-in-One" and you can reinstall the scanner into computer...free.  Under the black apple in the upper corner of screen find "recent Items" and you will find the Photosmart Studio where the scanner icon is used to scan and create a file in thecomputer.  

Mar 26, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP Solution Center -- New Computer


You can download the full feature driver and software from HP's website here. If you prefer to have a CD you can also order on from an HP link on that same page, cost is about $10 with shipping included.

Regards,
Bob Headrick, MS MVP Printing/Imaging

Jun 22, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

HP C5180 scanner won't scan an image


I'm running Windows Vista 64bit Ultimate Edition. Have the C5180, all-in-one. HP Solution Center continually closed, saying No HP Devices Found. I completely uninstalled the printer software, using the install utility. Then, using Add/Remove Programs, removed all of the other HP software on my PC. Then deleted the HP directory (in program files x86), and removed the HP registry key under software in both HKEY_LOCAL_MACHINE & HKEY_CURRENT_USER. Then rebooted. Once that was done and back up, I reran the install utility, but this time I followed the steps below (from here - http://hpanswers.blogspot.com/2007/12/no-hp-devices-detected-hp-solution.html):

Click on next until you get the below three options
(i) Recommended

(ii)Custom-------------->Select This

( iii)uninstall

Choose the custom install and click on next, ****

At begining of the installation, It gives you to 2 options

I) Yes, Check for updates..........

II) No, I prefer to do it Myself--Select this option and click on next

Immediatley in the next window ,you will have long list of softwares with the empty check boxes beside them.DO NOT select(check) Hp update, check rest of them and click on next to continue the installation.

You will able to open the HP solution centre with No errors.

Additionally, I did the following 2 steps, that I mostly found here (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00897551&lc=en&dlc=en&cc=us&softwareitem=oj-54112-1&os=2093&product=1153481&rule=9653&lang=en)

Add the following files to the Trusted programs list:

*
hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
*
hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.


Open the following ports on the firewall utility by following the instructions provided by the manufacturer:

*
UDP ports: 161, 427 and 137
*
TCP ports: 9220, 9500 and 9290

Jun 08, 2008 | HP Photosmart C5180 All-In-One InkJet...

2 Answers

Vista and printer problem


ok
frist of all remove u have insatll all printer from the add remove progerams & then delet all your 12 printer installed
then after reinstall your printer driver for vista & try to print

May 09, 2008 | HP Photosmart C5180 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C5180 All-In-One InkJet Printer Logo

1,103 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...