Question about Canon PowerShot A75 Digital Camera

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Lens will not extend when camera is turned on.

The camera was dropped while the lens was fully extended. First, the lens would not close. The camera made a clicking sound like the lens was trying to close and a lens error message appeared on the screen and instructions to restart the camera. I managed to get the lens to close, but now when you turn the camera on, I get the same lens error message and the lens will not extend at all. The lens is obviously bent from the drop. Can this be repaired or is the camera ruined?

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  • Canon Master
  • 96,627 Answers

Try the procedures in this tip.

Posted on Jul 31, 2012

6 Suggested Answers

  • 2 Answers

SOURCE: My lens wont fully extend

My sister's camera was having the same trouble and after trying a few different things, i came across a solution that fixed her camera. Her error said "lense error, restart camera."

I held down the shutter button for a few seconds, then i held down the power button as well. I tried it once or twice and then it worked. I hope this helps!

Posted on Jul 01, 2008

t00nz
  • 4738 Answers

SOURCE: Canon SD 870IS - lens error

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on May 10, 2009

mcomijohns
  • 477 Answers

SOURCE: Canon g9 Camera was dropped. Now lens will open

Yes it is the lens is exspencive but it canbe replaced. cost on the lens is about 150.00 for parts and labor. could be more or less at other digital camera repair shops.

Posted on Jun 26, 2009

ginko
  • 19396 Answers

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Posted on Jul 05, 2009

  • 164 Answers

SOURCE: Canon PowerShot SX100 IS Lens Stuck

If the lens does not extend/retract when the camera is powered on, then lens assembly is damaged.

Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

Best regards,

Posted on Jul 22, 2009

ZJLimited
  • 17970 Answers

SOURCE: Canon g10 lens error.. lens

Causes of a Lens Error: There are a number of ways with which a lens error can be caused. Particulates might have managed to get into the mechanical bits that allow the lens to retract, a purely physical interference with the lens mechanism. If the camera was dropped, especially while the lens was extended, there's a pretty good chance something might have been knocked loose, such as the guide pins upon which the lens withdraws and retracts.

How to Repair a Lens Error: As scary as a lens error might seem, there are some easy fixes. Before trying any of them out, however, first take a good long look at your camera warranty and maybe have a chat with the company. If the lens error will be covered under the terms of the warranty, go for it. Even some of the simple fixes mentioned below might void the camera warranty. Frankly, however, it's unlikely that a lens error will qualify for the warranty.

Try just some basic things first-just to make sure it's actually the lens that's broken. Replace the batteries with fresh ones. Failing that, replace the memory card.

Additional details could find in this article link: fixing-lens-error-on-digital-camera.html


Keep us updated.

Posted on May 26, 2011

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

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More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Unfortunately, such Canon SX100 (and the SX110 too) has a very fragile lens assembly, and it's damaged very easily. Most of the times the internal gears, the plastic post guides and the motor are damaged at the same time, so the only solution is to replace the whole lens assembly.

The lens replacement requires a qualified camera repair technician, unless you want to try in repair it yourself, which requires tools (scredrivers, soldering iron, desoldering tool, magnifier glass with light, etc).

Best regards,

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Switch camera on, when zoom extends, but before it closes down due to zoom error, gently but firmly push lens back in. Drop batteries for camera to reset itself. Repeat, if necessary.

My camera now operates fully and when the lens extends it now no longer makes the slight grinding noise.

Good luck and remember at your own risk.

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