Hi there,
I note your question was submitted in July, so hopefully you've managed to resolve the issue by now. However, if you still need assistance with the machine, you may find this online support guide useful. Please follow the steps shown to remove the cleaner head and clear the blockage from the internal hose:
http://www.dyson.com/support/help.asp?article=1057&product=DC18-ALLFLOORS
This should resolve your issue, but if you need any further assistance, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
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