Hello, Joseph.
There is a hidden Administrator account that is created when your operating system is installed. Access that account and then reset your password.
1. Boot your computer and press F8 repeatedly
2. Access Safe Mode
3. Key in "Administrator" in Username, with no password.
4. Go to Control Panel, then User Accounts
5. Select the account you want to reset the password
6. Change the password
Hope this helps
During the boot up process you will see on the screen press a certain key to enter set up
Press either delete or f2 during the boot up process to enter BIOS scroll down to set user password or supervisor password you can change or remove your password from there
hope this helps
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