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It could be a couple of things. I have the same unit and it is a couple of years older. I take some motor oil and dribble it across a few sheets of paper so that the cutters can be lubricated about every 1 hour of continuous use. This has decreased the noise levels immensely. The other possibility is the belt inside is slipping. The oil in the cutters can help this noise, but if the belt is worn badly, it will need replacement. To access the internals, you have to remove the unit from the stand, turn it upside down and located all of the case screws, (4). Mine has hex head screws. Turn the unit right side up and pull the cover off. Clean the unit out as much as you can, apply silicon grease to the gears (remove the old grease and clean as much as possible first). Using an oil can, squeeze some oil over the cutters. Check the belt, if you can move it without turning the pulleys or if it seems very loose, take it off, go to the nearest auto parts store and get them to size it and pick up a replacement if they have one. Otherwise, you'll have to order the replacement directly from the manufacturer.
I appreciate your intent to help solve my printer problem. However, I do not think it should require me to pay a fee to get an address to locate a Company to obtain a replacement part for my Achiever shredder.
Did you contact Royal Corporation. Look up the model on EBAY and you can find a replacement. I have a used basket from a customer that did not want to repair their shredder. You can have it if toy want to come to Clearwater Florida