Question about Williams Sound PKT D1 H21 Pocketalker Lightweight Ergonomic Design Adjustable Volume Control

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Hh TTY support

How many rings should I allow when calling a deaf or hh TTY user?

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You should let the phone ring 10 or more times to allow the Deaf or HH person enough time to see the flashing light and respond to it.

Posted on Aug 27, 2008

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If the user is having difficulty inserting instrument earpeice into the ear canal, and there is also difficulty communicating to instruct, then the instrument dispenser should be allowed to instruct a caregiver in the proceedure of safe insertion and removal.

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No hearing voice. Volume control not available during TTY call.


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If you are hearing normally with you unit and just having a problem with TTY Commuications then consider this;

Take your pocket talker to your dispenser to determine if it is operating properly and can be used with TTY unit.

Your unit may be able to connect directly to your TTY. Also, your unit may not be strong enough for you to hear on your TTY.

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Yes, if you are getting garbled messages or numbers and can’t read the message, interrupt by typing "STOP PLS" or XX STOP STOP CAN’T RD U XX" or "HD HD HD" and wait for the other person to respond. Then type something like this: "SORRY I MISSED UR MSG IT WAS GARBLED PLS TYPE AFTER I MEET U AT QQ" or "PLS REPEAT" or "I CAN’T RD U CAN U RD ME Q".

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When you pick up the phone and hear nothing or a series of electronic beeps, assume that this may be a TTY call. Put the phone on the TTY coupler (usually the mouthpiece goes into the left acoustic coupler) and make sure it fits snugly into the acoustic cups. Turn on the off/on switch. (Do not assume it’s a prank call and hang up).

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