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Anonymous Posted on Jul 14, 2011

I had an electrician over to replace some low-voltage light bulbs that were too high for me to reach, and also a couple for which changing the bulb didn't work. He changed the bulbs and left one with a bad transformer out pending ordering a new transformer. When the electrician left, all lights in the house were on! After I turned them off, I noticed that none of the large Lutron wallplates (containing lots of switches) worked anymore, although the local Lutron switches still worked. The lights wouldn't turn on from the large panels, or else turned on once and then stayed on and wouldn't respond. Any idea what happened? The electrician had not seemed familiar with the Lutron system.

1 Answer

A

Anonymous

I do not know what happened.
Check the circuit breaker.
The electrician is probably asking somebody else right now, because tradespeople want to know everything about their trade to expand skill and make money easier.
Lutron has customer support number for you and the electrician:
1-800-523-9644
Calling Lutron might narrow down what product you have, and isolate problem.
Once exact product is known, this will be helpful for the electrician.
Plus you can re-post a question on fixya, and expert will look up that product and give possible help. This will also help you double-check the electrician.
Between Lutron, the electrician, and fixya, a solution is probably reachable.

  • Anonymous Jul 15, 2011

    As a former tradesperson who worked in people's homes each day, I can tell you that being positive toward the help is your best route toward successful solutions. Being informed and knowing the product numbers will impress people who help you. All the information for achieving those two things was given in original answer.

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