Question about Canon MP970 Photo All-In-One InkJet Printer

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Scanned negatives are not sharp.

My scanned negatives all look out of focus. I followed directions for loading the negs but I feel I am doing something wrong. Thx!

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  • technoboy Oct 08, 2008

    Having the same problem here, have tried new negs, old negs, slides, and even scanning with negatives inverted. Same problem each time. Took unit back to the shop and they gave me another one. Tried it again last night but no luck. I am getting more detail from the scan of a print than a scan from the original negative. This is no good at all. Have sent query to Canon Tech Support so hopefully get an answer soon, otherwise it's back to the shop for a full refund. No point spending that much money for a negative scanning function that doesn't work, I'll just buy a cheaper printer/scanner and get a dedicated 35mm film scanner.

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One workaround is this: use the holder for the negatives as a guide but not as a holder as such.
To do this, place the film negative directly on the glass plate, then put the negative holder (completely assembled) on top of it; align the film and the holder so that the frames on the filmstrip line up with the marks on the holder correctly.
Now, close the lid and follow the normal procedure for scanning negatives. They're noticeably sharper this way, suggesting that the scanner's focus is set for items placed directly on the glass plate. I have no idea why focus isn't adjusted correctly for negatives, which site a millimetre or two above the glass.

Posted on Oct 14, 2009

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Scanning 35mm negs on my Epson Stylus PHOTO RX620


Try using a slightly off-white background sheet behind the negative (glass-negative-sheet-scanner lid) first, or a "frame" around the negative that is anything but white... some scanners have an auto-detect feature that may be skewed for one reason or another.

Another trick, from a photographer friend, is to take saran wrap or another transparent but non-reflective material and place as a filter between the negative and glass, thus reducing glare. The sharpness may be lessened, but the glare is also lessened...

Hope this helps!

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Can't scan PLEASE HELP!


SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
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  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
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There are holders for the slides and negatives inside the top cover. Remove the white part and take out the holders. Place the slides or negatives in the holders and place on the glass plate. Then you choose the proper menu for copy or scan and follow the directions on the screen. I scanned quite a few slides and had no problem.

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If you are seeing pixelation, the issue is either insufficient resolution during the scanning process or a problem with the output device. If it's a focus issue, which will NOT cause pixelation, the problem may be the height of the negative holder. The Epson Perfection V series scanners have a fixed focus point which only adjusts between two settings depending on whether you select the film holders (which raise the film off the glass) or the film guide (which scans film directly on the glass) in the software options. If you are going to scan transparencies or negatives, familiarize yourself with the holder height adjustment issue and be willing to experiment with different height settings until you are getting optimum results. This is not documented much at all in the Epson user manual but there is a little bit about it, including some examples of results at different settings, here: http://www.photo-i.co.uk/Reviews/interactive/Epson%20V700/page_13.htm Apparently every scanner is slightly different so even though the lowest holder foot setting (default) is working best for some, other settings work better for others. On my V700, I have the feet on the film holders set to the highest setting plus I shimmed them with a 1mm piece of styrene before I could get the scans in focus. Once I found the right height though, I've been able to get beautiful scans from this machine. BTW, scanning negs directly on the glass will almost always result in Newton Rings.

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Sounds like the computer engine management has gone to bypass/limp mode (i.e.: it isn't doing anything other than providing the very basics for the engine to run [poorly!]).

You need to have the car scanned to determine which trouble code(s) have been set and hopefully point you in the direction of the cause.

The good news is that some of the larger auto parts suppliers now offer free diagnostic scanning, so get on the telephone and try and locate one of these, get it scanned, and go from there.

Hope this helps, good luck, and keep us posted!

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