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The solution offered last time has failed. The sign has reappeared "Ink system has failed. I have turned off the power for 10seconds, and turned off power, removed cartridges, turned on power and replaced them. Still no good. Help Hugh

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  • 6 more comments 
  • hmaund Aug 27, 2008

    It is a D 7300 Serial No. Q7057B

  • hmaund Aug 27, 2008

    Its a D7300 Serial No. Q7057B

  • hmaund Aug 27, 2008

    D7300 Serial No Q7057B

  • hmaund Aug 27, 2008

    ModelHP Photosmart D7360. Ink system failed again and I have gone through the procedures outlined before to no avail.

  • hmaund Aug 27, 2008

    I have reinstalled the hardware. I could try new cartridges or take the printer back to the supplier.

  • hmaund Aug 28, 2008

    Still no joy. I have tried all the solutions you have suggested but no good.

  • hmaund Aug 28, 2008

    I think you have the wrong model. There is no right side access and there are no buttons you specify.

  • hmaund Aug 29, 2008

    I was forced to go back to the supplier who provided me with a new printer

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11 Answers

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There is a chance that there is something physically wrong with your printer. Maybe a gear is broken or came off, or maybe a pump or tube is clogged. But most of the time a cold reset will sold the ink system failure error. Here's the procedure for the cold reset:

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconect,by pulling gently, the flat ribbon cable off the main circuit board that is the smaller of the two.
4- Plug in power source and turn printer on. Wait till you hear no more movement from inside from unit booting up.
5- Press both cancel and power button at the same time.
6- Message on printer screen will be, "Enter Special Key Combo".
7- Push keys; Left-Ok-Right.
8- When printer screen changes, scan through and look for "System Menu" and push "Ok"
9- Scan agan and look for "Clean Derivative" and push "Ok". [WAIT FOR 1 MINUTE].
10- Scan agan and look for "Clean Firms" and push "Ok". [Again WAIT FOR 1 MINUTE]
11- Press "Cancel" 4 times
12- Turn off power and unplug from power source. [NOW WAIT FOR 2 MINUTES].
13- Reconect the flat ribbon cable by aligning and carefully pushing into the conector on the main circuit board.
14- Plug in power source,and turn on power.
15- When printer boots up, answer the questions on the printer screen for your area.
16- The printer will cycle the ink from the cartridges to the print head and back.

If this doesn't clear your error then there may be something broken inside your printer. If you still have warranty then I would have the unit replaced. If you don't have warranty then it might be cheaper to buy a new printer that has warranty.

Posted on Aug 27, 2008

  • Dean Joly
    Dean Joly Aug 28, 2008

    Sorry about that. I've found another procedure for resetting the print. Hold the "print" and "power" buttons. The printer may ask for a key, just power off then back on. The printer should reset and if there is no physical problem the printing should resume. I found this answer here: http://www.fixyourownprinter.com/forums/...



    If your print quality is bad after the reset then there is something wrong with the ink system and I would recommend replacing the printer. Let me suggest the Epson RX680, my favorite printer.

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Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the D7360 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset. Good Luck!

Posted on Aug 28, 2008

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U have to go witha good printer technision

Posted on Aug 28, 2008

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U have to with a professinol repairer

Posted on Aug 28, 2008

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As i posted : change the ink cartridge (no guarantee if it is the printer or the carts that is faulty, you still end up spending on ink)

or since it is still fairly new, call HP tech support (they can't fix it on the phone), you might receive free carts to try or replacement.

Posted on Aug 27, 2008

  • monk3ybidzness
    monk3ybidzness Aug 27, 2008

    accept the fact that hardware do fail.

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Dear Sir/madam,

Try to reset the printer again and again it will be worked. After holding down OK, Cancel, Black and Color buttons while turning it off, I turned it back on, it turned itself off and I turned it back on again, it started off doing the calibration and it took about 5 minutes, but when it was finished I had a working printer again.



An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution

  1. Press the On button to turn the printer off.
  2. Unplug the power cord from the back of the printer.
  3. Remove all the ink cartridges.
  4. Wait two minutes.
  5. Plug the power cord into the back of the printer.
  6. Press the On button to turn the printer on.
  7. Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer. thanks
good luck

Posted on Aug 27, 2008

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  • HP Master
  • 6,487 Answers

Sorry if the last solution did not work try this :

Remove the ink cartridges and with the computer and printer turned on uninstall the software Reboot and install the software according to the instructions...

Hope this fix it now...

Posted on Aug 27, 2008

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  • Mark Gil
    Mark Gil Aug 27, 2008

    Afte you replace the cartrdges and still have the same problem the next step here is to replace that printer since it has alot of issue...



  • Mark Gil
    Mark Gil Aug 27, 2008

    After you replace the cartrdges and still have the same problem the next step here is to replace that printer since it has alot of issue...

  • Mark Gil
    Mark Gil Aug 28, 2008

    After you replace the cartrdges and still have the same problem the next step here is to replace that printer since it has alot of issue...

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I gave you the solution, it had been refused, don't know what else to do, your printhead is failing, replace cartridge, if it still does not work , you need to do some maintenance on printer hardware.
I already gave you broad directions on that.

Posted on Aug 27, 2008

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Model of your printer please, and the problem that you have in your device..thanks

Posted on Aug 27, 2008

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Hi,

Can you please give the make and model no. of your printer

Posted on Aug 27, 2008

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What is your model number ?

Posted on Aug 27, 2008

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Tip

Ink System Failure Fix for Some HP Printers


<span><span>Hewlett Packard Ink System Failure Error Fix (tested C6180) </span></span> <ol> <li><span><span>Press and hold the "*" key. </span></span></li> <li><span><span>Press the "#" key and release both keys. Display should say "Enter Special Key Combo" </span></span></li> <li><span><span>Press and release in sequence the "1", "2" and "3" buttons. screen says "support" R0631M </span></span></li> <li><span><span>Press and release the right arrow button until the display says "System Configuration Menu". </span></span></li> <li><span><span>Press and release the "OK" button.</span></span></li> <li><span><span>Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status", </span></span></li> <li><span><span>Press and release the "OK" button. </span></span></li> <li><span><span>Display should say "Hardware failure status: Clear. Press OK to clear". </span></span></li> <li><span><span>Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". </span></span></li> <li><span><span>Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE. </span></span></li> <li><span><span>Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.</span></span></li> <li><span><span>Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer </span></span></li> <li><span><span>Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. </span></span></li></ol><span><span>I hope this helps</span></span> <span><span><br /></span></span> <span><span>Regards GM</span></span>

on Jul 15, 2011 | Office Equipment & Supplies

Tip

HP Photosmart C6180 Ink System Failure


<br /> Hi,<br /> <br /> <br /> Please perform the following steps and let me know the message that will be displayed on the printer.<br /> Press and hold the "*" key. <br /> Press the "#" key and release both keys. <br /> Display should say "Enter Special Key Combo" <br /> Press and release in sequence the "1", "2" and "3" buttons.<br /> Press and release the right arrow button until the display says "System Configuration Menu".<br /> Press and release the "OK" button.<br /> Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",<br /> Press and release the "OK" button.<br /> Display should say "Hardware failure status: Clear. Press OK to clear".<br /> Press and release the "OK" Button. Message changes to "Hardware failure status Press Cancel to continue".<br /> Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.<br /> Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.<br /> Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer<br /> Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.<br /> <br /> If I could be of further assistance, let me know. <br /> Thanks,<br /> <br /> LETMEFIXIT

on Feb 04, 2011 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Printer


Hello Jean,

Here is a link to a reset guide that should get you back up and printing in no time at all.

http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/

Feb 18, 2013 | HP C6280 Photosmart All-in-One Printer...

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Dec 02, 2010 | Canon PIXMA MP510 All-In-One InkJet...

1 Answer

Got error 10 and dont know what to do


from REalMacoi your problem seems to be related with the AdaptIQ failing to do an active equalisation. HAve you connected the AdaptIq sense headphones on the AUX (left and right coz it will still fail if only one cable is connected) Also make sure tha the sense headphone cable is in the correct color orientation and none is connected to the black jack just below the red one. Try this procedure and if the system still shows error 10 do the following in sequence...

1. Turn off the media center via the"ALL OFF" button in the tray (no DVD disc inside the tray)
2. Turn off the bass module by the power switch underneath the bass module (certain versions may not apply)
3. Unplug the power adaptor of the media center and remove the power adaptor connection from the wall socket.
4. Unplug the bass module (if this has not yet been done
5. Disconnect all speaker wires (satellite speakers I mean)
6. Disconnet the data cable linking the bass module and the media center
7. Allow 10seconds to pass
After 10seconds then connect the following again in this sequence

1. Connect the media center and the bass module data cable first
2. Connect the satellite speaker cables.
3. Connect the media center adaptor (DO NOT TURN ON YET!)
4. Lastly connect the bass module power cable (DO NOT TURN ON YET!)

Once verything is connected, press power "ON" button o nthe RF remote and the media center should turn on. Only the you should switch the bass module power "ON" so that a fresh handshake is achieved.

This ERROR 10 occurs when either the ADAPTIQ process is interrrupted, the data calbe link between the bass module and the media center is loose or when the power connection is interrupted.

If all still fails, then there is a problem with the DSP board of the bass module and would require servicing.

I do hope I was able to help you

Sep 21, 2010 | Bose Lifestyle 28 System

1 Answer

Code 10


Hi, your problem seems to be related with the AdaptIQ failing to do an active equalisation. HAve you connected the AdaptIq sense headphones on the AUX (left and right coz it will still fail if only one cable is connected) Also make sure tha the sense headphone cable is in the correct color orientation and none is connected to the black jack just below the red one. Try this procedure and if the system still shows error 10 do the following in sequence...

1. Turn off the media center via the"ALL OFF" button in the tray (no DVD disc inside the tray)
2. Turn off the bass module by the power switch underneath the bass module (certain versions may not apply)
3. Unplug the power adaptor of the media center and remove the power adaptor connection from the wall socket.
4. Unplug the bass module (if this has not yet been done
5. Disconnect all speaker wires (satellite speakers I mean)
6. Disconnet the data cable linking the bass module and the media center
7. Allow 10seconds to pass
After 10seconds then connect the following again in this sequence

1. Connect the media center and the bass module data cable first
2. Connect the satellite speaker cables.
3. Connect the media center adaptor (DO NOT TURN ON YET!)
4. Lastly connect the bass module power cable (DO NOT TURN ON YET!)

Once verything is connected, press power "ON" button o nthe RF remote and the media center should turn on. Only the you should switch the bass module power "ON" so that a fresh handshake is achieved.

This ERROR 10 occurs when either the ADAPTIQ process is interrrupted, the data calbe link between the bass module and the media center is loose or when the power connection is interrupted.

If all still fails, then there is a problem with the DSP board of the bass module and would require servicing.

I do hope I was able to help you

Apr 03, 2009 | Bose Lifestyle 18 System

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