a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try to reset color ink level ,see how in the following link http://atta-metro.blogspot.com/2010/03/reset-ink-level-printer-hp.html after you complete , reset make sure your file free form colors , other wise print will ask you for change color , hope this help you
you can check the ink level from following steps Method one: Check the ink levels from the idle screen on the color graphics display
Look for four icons at the bottom of the color graphics display. The icons represent the ink level remaining in each of the four color ink cartridges: black, yellow, light cyan (blue), and light magenta (pink). A larger and more accurate view of the ink levels can be displayed from the Setup menu.
If an ink cartridge containing non-HP ink is being used, a question mark displays instead of the ink drop in the icon for that cartridge. The HP All-in-One cannot detect the amount of ink remaining in ink cartridges that contain non-HP ink.
Figure 1: Non-HP ink iconNOTE:
HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.
If a hollow ink drop icon displays, the ink cartridge represented by that color icon has very little ink remaining and will need to be changed soon. You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the ink cartridge when the Replace Soon warning message displays on the color graphics display.
Figure 2: Low ink level icon
When the Empty Ink message appears on the color graphics display, the indicated ink cartridge is out of ink. Replace the indicated ink cartridge.
Method two: Check ink levels from the Windows computer
The estimated amount of ink remaining in the ink cartridges can be checked from the computer. See the on-screen HP Director Help for information on checking the ink levels from the Printer
Open the printer Toolbox. To do so, do one of the following:
Open HP Solution Center, click the Settings menu, then point to Print Settings , then click Printer Toolbox .
Right-click the HP Digital Imaging Monitor in the tray, then point to your printer model name, and click Display Printer Toolbox .
The Toolbox opens.
Click the Estimated Ink Level tab. The estimated ink level gauges display.
Method three: Check ink levels from the Setup menu
Press Setup on the printer control panel.
Scroll down and select Display Ink Gauge .
The Ink Gauge status from the Tools menu will only display on the color graphics display.
If the ink level is low and the cartridge is new please contact the dealer from whom you got the cartridge and if it shows that the ink level is good enough please comment so that i can give you another step to perform
Afteryou install a print cartridge, the attention light begins to flash red.The printer will not print. One of the following messages may appear onthe control panel: or the Printer stops Printing in the middle .
Cleaning the Still Rode on which the Cartridge Move, may solve your Problem
Check the following steps as well for connection steps .. and also the process of refilling the Ink to the Cartridge
* Color or Right Print Cartridge is not compatible * Incorrect Print Cartridge(s) * Print Cartridge Problem * Incorrectly Installed Cartridge(s) * Black or Color Cartridge(s) Failed
Solution : Tosolve the problems related to Cartridge Errors we can do the following4 steps. Which could help us to get the issue resolved
Step 1: Remove, inspect, and reseat the problem cartridge Step 2: Clean the problem cartridge contacts Step 3: Repeat reseating and cleaning steps Step 4. CONTACT TO HP SUPPORT
Step 1: Remove, inspect, and reseat the problem cartridge and Clean the problem cartridge contacts..
a) Make sure the printer is on. Press the Power button if it is not lit.
b) Open the printer cover, then wait until the print cartridge carriage is idle and silent
c) Press down lightly on the end of the problem cartridge to release it.
d) Slide the cartridge out and inspect it: * Check the Copper electrical contacts (the Copper Part which touch the Connector inside) * Clean it with the pirit or wet cotton) * Check the Nozzles - Clean it with the worm wet cotton * Wait for 2 to 5 min befour you connect them back * Clean the contacts in the carriage, inside the product (Printer) * Reinstall the cartridge. * Reconnect the product to the electrical outlet. * Close the product cover.
NOTE: you can also check the print cartridge label and make sure it iscompatible with your printer. Compatible print cartridges are listed inthe Printer Reference Guide supplied with your printer.
Note : If the cartridge is compatible, reinstall it in the printer: * Cartridges marked with a triangle go into the left carriage slot. * Cartridges marked with a square or pentagon go into the right carriage slot.
If issue not resolves Repeat repeating and cleaning steps
================= How do i refill my INK Cartridge ?
There are 2 distinct method 1) Black has a bladder 2) Color contains sponges - we need 3 sirenges with needle to fill the Color cartridge with sponges - simply punch
1. If you see the Cartridge turn it round and locate the filler holes by removing the plastic top cover of the cartridge. You may need to pry plastic top or hole cover off using a thin metal blade. please make sure that you do not damage the sensors on the back of the cartridge whilst doing this.
2.Using the picture(on the cartridge which shows you the 3 differedcolored spots), fill syringe with the corresponding color ink.
3. Insert the syringe into the correct hole of the color being filled and push all the way down. Notes : You will feel resistance as there is a sponge inside.
So Slowly inject approximately 8ml of ink until you can just see the ink surface on the top of the sponge, any more and it is over-filled. If this happens simply draw back on the syringe a little.
4. Rinse the syringe and needle thoroughly before proceeding then repeat the process for the other colors.
8. Re-attach the cover securely with adhesive tape and continue using the cartridge.
1. Fill the syringe with approximately 20ml of black ink.
2.Push the syringe all the way into the filling hole and SLOWLY injectall the ink into the cartridge or until the reservoir is full.
3. Replace the cartridge and run 1 - 3 cleaning cycles as per printer instructions.
4. If necessary leave cartridge in printer for up to 24 hours. (This allows ink to flow to the print head).
To clean the HP Inkjet print cartridges from the HP Toolbox, using a Windows operating system, perform these steps:
Double-click the HP Toolbox
icon on the computer screen.
Click the Printer Services
Click Clean the print cartridges
and follow the directions on the screen.
If the print quality improves after
completing this sequence once, but the quality is still not quite good
enough, repeat procedure. Start at Step 1, or click the Clean Again
button on the final cleaning window.
If this process does not improve the
print quality, the HP Inkjet print cartridges might be low on ink. See
the document that is provided with the black HP Inkjet print cartridge
for instructions about how to use the ink level sensor to determine if
the cartridge is low on ink. Replace the HP Inkjet print cartridges, if
Horizontal white lines usually indicate the ink cartridge is running out of ink or has some clogged ink nozzles. Try the following steps:
Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
check if there is plain white paper in the Input tray.
Press Setup .
Press < or >to select Tools and then press OK .
Press < or > to select Clean Print Cartridge and then press OK . The unit prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
Open HP Solution Center .
Click Settings .
Click Print Settings .
Click Printer Toolbox .
Click the Estimated Ink Levels tab.
Replace any ink cartridge that is low on ink.
If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
Open the front of the unit to access the ink cartridges.
After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them
With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
Allow the cartridges to dry before reinserting them.
Close the unit, and plug the power cord back in.
Print a self-test page to check the results. Follow the steps below to print a self-test page.
Press Setup .
Press <or > until Print Report displays and then press OK .
Press < or > until Self-Test Report displays and then press OK . The self-test report prints.
If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
The remaining levels of the following ink cannot be correctly detected. Color The following ink is running low. Black  Prepare a new ink cartridge. The resulting print quality may not be satisfactory, if printing is continued under this condition. If either black or color ink cartridge has run out, you can set the printer to continue printing with the other cartridge from the Ink Cartridge Settings on the Maintenance tab of the printer driver. ----how to resolve it email me: firstname.lastname@example.org