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My father bought a new hp computer &monitor; pc(m8457c-b) ,monitor (hp w2408h) and brother set it up and was following directions for set-up on monitor when all of the sudden the monitor went OFF! we tried everything to get monitor on again but no luck. we did have the HDMI cable connected during start up and subsequently took that off -still nothing. can you help us or isthe monitor shot?

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My guess, and I only know this because I had the same thing happen to me, is that your monitor is defective/is a dead monitor. You should contact the store where you purchased the computer, as it is probably still under warranty, or contact the computer manufacturer, and let them know what happened. I am alomst sure you have nothing to worry about, and that either the computer manufacturer will guide you to where you can take the broken monitor for repair/replacement, or the store itself where you bought the computer, will take back the whole computer system and exchange it for you for another one. if you do take the monitor to be repaired, be prepared to just have to wait, because usually they don't repair monitors, but rather just send it in the the manufacturer, and the manufacturer will then send a new one to them, and then they will contact you and let you know when to come pick it up. Or, if there is no third party that you go through, the computer manufacturer will guide you as to the details and steps ypu have to take to send them the monitor yourselves, and then they will in turn ship you another one, or repair that one. But don't worry, because all costs should be covered under your warranty. May I also suggest that if you do have to send it back to them, it might be wise for you to go to a cheapy computer store, one that just sells used computers and monitors, and get you a cheap $10.00 or $20.00 one, just to use until your original one is repaired/replaced. Thanks

Posted on Aug 27, 2008

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Start with the easy stuff first. Make sure the power connector is firmly seated both on the back of the computer and plugged into the wall. You haven't mentioned any odd beeps the computer makes when you boot so i'm guess it's not the video card. if it is a pci card unplug it then plug it back in... on the motherboard. make certain it is seated properly.

that's a start.

Robert

Posted on Aug 27, 2008

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