Question about Compaq Evo D310M 845G P4 Motherboard

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Creepy 'USB' issues...

Does'nt matter WHICH USB port I plug into, it causes an immediate shut-down and reboot...what in the HELL would cause this ?

I redid entire sytem: Win-XP-Home (OEM disk) SP3, Live OneCare, 2gb Ram, 500 GB HD, Belkin internal USB card (5ports: 4 ext, 1 internal) Netgear Wireless pci adapter/card, Diamond 56k modem...nothing terribly radical. All obligatory Compaq/HP drivers (except Ethernet card) were downloaded and installed without any hassle.

I do not have the Compaq/HP restore disks available to me as this is 2nd hand machine. I am having the same problem with a Compaq D310M. When a flash drive is inserted the computer immediately reboots. I dont believe it is a short. This problem is occuring in a school computer lab and is consistant on all 28 computers. I have tried several different usb drives and always get the same problem. I tried removing the device controllers for the usb and letting xp reinstall them. This did not work. I have also installed all of the USB related patches available from HP's support and drivers site.

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During setting up computer with drivers etc. System file could have become faulty some files not registered in System
You could have System file errors these files are the heart of O/S
whereas the reg is the blood if System file are faulty things do not work properly.
Go to C:\ right click properties / Tools / error check new box popsup
tick little box to fix errors and reboot
On reboot windows will check disk for errors and fix them
If this does not help please email me at thoughts001au@yahoo.com.au
Give a details description of what happens

Posted on Aug 27, 2008

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This sounds like the On/Off program in the "Programs and Features" section of the computer. On newer computers, there is a feature called "On/Off", and what this does is it keeps power going to the USB ports on the computer so you can charge things and keep things plugged in. Sometimes, if you have certain things plugged into a USB port, and you shut down your computer, the USB ports will "wake" your computer up and turn it back on. Simple things like a wireless mouse will cause this, I know because I use a Logitech Trackball mouse and it's wireless. I had the same issue, and found out that simply flipping the switch on the mouse itself(turning it off), solved my problem. I would recommend either shutting the external devices off when you shut down, or just completely unplug everything from the USB ports(minus the keyboard).

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Most Win XP shutdown problems reported thus far have been that it reboots when shutdown is attempted. This may be a global symptom emerging from several distinct causes, because, by default, XP executes an automatic restart in the event of a system failure. Therefore, more or less anything compromising the operating system during the shutdown process could force this reboot.
Disabling the “restart on system failure” feature may permit the exact cause to be isolated: Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”
Here are some of the things that may have produced this reboot-instead-of-shutdown symptom. Please refer below and perform the steps which are appropriate to your situation:
  • By now, the Roxio/Adeptec Easy CD / Direct CD software is well documented as being the major cause of this undesirable shutdown behavior. SOLUTION: Roxio has released new drivers (here) to solve this problem in both the Platinum and Basic editions of Easy CD Creator 5. As expected, at least half of the Win XP shutdown problems went away with the release of these patches.

    One warning about this patch comes from correspondent Bert Smith: Be sure to read the directions! “Roxio Easy CD Creator Platinum 5.0 can be a real hassle to get working under Win XP,” Bert wrote, “and there is the risk of your computer not booting if you blindly go ahead and install it without first consulting the Roxio Web site.” Bert also mentioned that Roxio’s “Take Two” backup program (normally part of Easy CD Creator 5 Platinum) is uninstalled when the Roxio patch is applied.

    • Direct CD. Many Easy CD users (but not all) found that installing Easy CD 5.0 does not cause the shutdown problem, provided they do not install the Direct CD component.

    • UDFRINST. Several people solved this reboot-on-shutdown problem by deleting the UDFRINST file. This file is part of the Roxio CD-RW software for systems not using Direct CD.

    • CDRALW2K.SYS. Correspondent Larry Blumette identified the CDRALW2K.SYS file (version 1.0.0.1048) as the Roxio file causing his shutdown problems and error conditions. When he deleted or renamed this one file, his problems went away. (Of course, you lose your CD functionality that way, too.)

    • Video Pack 5. Roxio’s Video Pack 5 causes the same problem because it contains includes the main parts of Easy CD 5. SOLUTION: Uninstall Video Pack 5 and also delete CDRALW2K.SYS (Tip from Christian Männchen). However, this solution may also have the side-effect of disabling access to your CD or DVD drive. SOLUTION TO THE SIDE-EFFECT: Apply one of the repair methods in MSKB Article 270008, Code 31 Messages Occur After Removing Adaptec Easy CD Creator 4.02c in Windows 2000 (Tip from Peter Kingsley).

  • Whether or not APM is enabled makes a difference — but the effect could go two ways. Some users report that XP reboots on shutdown if APM is enabled, but shuts Windows down just fine if APM is disabled. Other users report exactly the opposite behavior. According to Jack Dunne, this is similar to a known Windows 2000 problem. The issue seems related to the computer’s specific hardware or BIOS — so, as with all NT operating systems, stick to the Hardware Compatibility List where possible.

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  • “Wake on” power settings Power-management settings that have the computer “wake” on LAN, USB, modem, or (for that matter) probably anything else may also trigger a restart after shutdown. Correspondent Simon Wei provided this tip after a friend of his found an old old Logitech USB mouse would trigger “wake on USB” after every Windows shutdown. Their solution was to remove that particular mouse and all worked fine. The principle is much more far-reaching than this one example.

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  • Y-SB3 Logitech Internet Keyboard can also cause this problem. If you use it as a simple generic keyboard, there’s no problem; but, if you install the Key Commander software that drives the special Internet functions, Win XP will restart instead of shut down. Unfortunately, Logitech has decided that they will not be updating this driver for this keyboard. (Tip from Jan K. Haak.)

  • Logitech MouseWare 8.6. Windows reboots when shutdown is attempted. The software caused a BSOD with KBDCLASS.SYS. Removing the software solved the BSOD the problem. (Tip from Pablo Cheng.) MouseWare 9.0 and 9.1 also have been linked to reboot-instead-of-shutdown in Win XP. Removing the software resolves the problem. (Tip from Aswin Kindts, Greg Williams, and others)

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1 Answer

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Hello

Just a suggestion: Windows can disable the USB ports to save power. This setting is in Windows and it does not matter if the computer is a desktop or laptop. You can test to see if this is the cause. Turn the computer completely off, let it sit for 5 seconds or so and then power it back on. If the web camera turns on and works after the reboot, the Operating System is powering the USB ports down and causing the issue.

You can tell Windows to leave the USB port powered on all of the time. Click START, and go to the CONTROL PANEL. Double click the SYSTEM icon, go to the HARDWARE tab and then click the DEVICE MANAGER button.

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This brings up a new window, click the POWER MANAGEMENT tab. Remove the check mark from the "Allow the computer to turn off this device to save power."

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Check the USB ports for damaged contacts. If the supply powers up and then shuts down immediately, you have a critical error. Damaged USB port contacts can cause this but so can graphics cards etc. Open the machine up and remove all cards and memory sticks and unplug all the drives but LEAVE THE CPU ALONE!! Now, turn it on. If it boots and starts beeping ( which it will with no memory installed) shut it down and reinstall each item you removed one at a time and turn it on after each single thing. When it stops booting and does whats its doing now then the last thing you plugged back in is the issue.
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You may have already tried one or more of these things, but in case you haven't...

Plug the drive into other USB ports on the computer and see if it shuts down. If not, you have a bad USB port, so just don't use it.
If it shuts down, continue to second test.

The second thing would be to eliminate the disk drive as a problem. Try plugging it in to another available computer and see if you get the same problem. If it's okay, it would be a safe assmption to eliminate the drive as being responsible.

Next, eliminate any USB hubs you may have plugged in. Plug the drive directly into the USB port on the computer and see what happens. If it works without problem, the hub is most likely the problem. If you still have the problem, follow next.

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