Does'nt matter WHICH USB port I plug into, it causes an immediate shut-down and reboot...what in the HELL would cause this ?
I redid entire sytem: Win-XP-Home (OEM disk) SP3, Live OneCare, 2gb Ram, 500 GB HD, Belkin internal USB card (5ports: 4 ext, 1 internal) Netgear Wireless pci adapter/card, Diamond 56k modem...nothing terribly radical. All obligatory Compaq/HP drivers (except Ethernet card) were downloaded and installed without any hassle.
I do not have the Compaq/HP restore disks available to me as this is 2nd hand machine.
I am having the same problem with a Compaq D310M. When a flash drive is inserted the computer immediately reboots. I dont believe it is a short. This problem is occuring in a school computer lab and is consistant on all 28 computers. I have tried several different usb drives and always get the same problem. I tried removing the device controllers for the usb and letting xp reinstall them. This did not work. I have also installed all of the USB related patches available from HP's support and drivers site.
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Re: Creepy 'USB' issues...
During setting up computer with drivers etc. System file could have become faulty some files not registered in System You could have System file errors these files are the heart of O/S whereas the reg is the blood if System file are faulty things do not work properly. Go to C:\ right click properties / Tools / error check new box popsup tick little box to fix errors and reboot On reboot windows will check disk for errors and fix them If this does not help please email me at email@example.com Give a details description of what happens
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This sounds like the On/Off program in the "Programs and Features" section of the computer. On newer computers, there is a feature called "On/Off", and what this does is it keeps power going to the USB ports on the computer so you can charge things and keep things plugged in. Sometimes, if you have certain things plugged into a USB port, and you shut down your computer, the USB ports will "wake" your computer up and turn it back on. Simple things like a wireless mouse will cause this, I know because I use a Logitech Trackball mouse and it's wireless. I had the same issue, and found out that simply flipping the switch on the mouse itself(turning it off), solved my problem. I would recommend either shutting the external devices off when you shut down, or just completely unplug everything from the USB ports(minus the keyboard).
The USB plug will need to be removed from the computer, if luck is with you the computer will work, if no part is available, use a none powered USB hub on a spare port if available to run your applications.
Most Win XP shutdown problems reported thus far have been that it reboots
when shutdown is attempted. This may be a global symptom
emerging from several distinct causes, because, by default, XP
executes an automatic restart in the event of a system failure.
Therefore, more or less anything compromising the operating system
during the shutdown process could force this reboot.
Disabling the “restart on system failure” feature
may permit the exact cause to be isolated: Right-click on My Computer,
click Properties, click the Advanced tab. Under “Startup &
Recovery,” click Settings. Under “System Failure,” uncheck the box in
front of “Automatically restart.”
Here are some of the things that may have produced this
reboot-instead-of-shutdown symptom. Please refer below and perform the steps which are appropriate to your situation:
By now, the Roxio/Adeptec Easy CD / Direct CD
software is well documented as being the major cause of
this undesirable shutdown behavior. SOLUTION: Roxio
has released new drivers (here)
to solve this problem in both the Platinum and Basic editions of Easy CD
Creator 5. As expected, at least half of the Win XP shutdown problems
went away with the release of these patches.
One warning about this patch comes from
correspondent Bert Smith: Be sure to read the directions! “Roxio Easy CD
Creator Platinum 5.0 can be a real hassle to get working under Win XP,”
Bert wrote, “and there is the risk of your computer not booting if you
blindly go ahead and install it without first consulting the Roxio Web
site.” Bert also mentioned that Roxio’s “Take Two” backup
program (normally part of Easy CD Creator 5 Platinum) is uninstalled
when the Roxio patch is applied.
Direct CD. Many Easy CD users (but not all) found
that installing Easy CD 5.0 does not cause the shutdown problem,
provided they do not install the Direct CD component.
UDFRINST. Several people solved this
reboot-on-shutdown problem by deleting the UDFRINST
file. This file is part of the Roxio CD-RW software for systems not
using Direct CD.
CDRALW2K.SYS. Correspondent Larry Blumette
identified the CDRALW2K.SYS file (version
22.214.171.1248) as the Roxio file causing his shutdown problems and error
conditions. When he deleted or renamed this one file, his problems went
away. (Of course, you lose your CD functionality that way, too.)
Video Pack 5. Roxio’s Video Pack 5 causes the same
problem because it contains includes the main parts of Easy CD 5. SOLUTION:
Uninstall Video Pack 5 and also delete CDRALW2K.SYS
(Tip from Christian Männchen). However, this solution may also
have the side-effect of disabling access to your CD or DVD drive. SOLUTION
TO THE SIDE-EFFECT: Apply one of the repair methods in MSKB
Article 270008, Code 31 Messages Occur After Removing Adaptec Easy CD
Creator 4.02c in Windows 2000(Tip from Peter Kingsley).
Whether or not APM is enabled makes a difference —
but the effect could go two ways. Some users report that XP reboots on
shutdown if APM is enabled, but shuts Windows down just fine if APM is
disabled. Other users report exactly the opposite behavior. According to
Jack Dunne, this is similar to a known Windows 2000 problem. The issue
seems related to the computer’s specific hardware or BIOS — so, as with
all NT operating systems, stick to the Hardware Compatibility List where
USB Connections As can be seen from remarks in the
Issues section below, several different USB-related issues can
impact shutdown. One of the most concrete examples was a “reboot on
shutdown” problem contributed by correspondent Rick Bross. If his
several USB devices (PDA cradle, flash card reader, etc) were plugged
into the motherboard’s USB ports, his computer would reboot on an
attempted shutdown; but when, instead, he plugged them into an external
USB 2.0 hub, shutdown went just fine. (This was with Win XP Professional
SP1 on a Supermicro X5DAE dual Xeon motherboard. The same devices
plugged into an Asus A7M-266D dual AMD 2000MP system on the same OS
worked without problem.)
“Wake on” power settings Power-management settings
that have the computer “wake” on LAN, USB, modem, or (for that matter)
probably anything else may also trigger a restart after shutdown.
Correspondent Simon Wei provided this tip after a friend of his found an
old old Logitech USB mouse would trigger “wake on USB” after every
Windows shutdown. Their solution was to remove that particular mouse and
all worked fine. The principle is much more far-reaching than this one
Hidden “wake on” power settings If you have an
Ethernet card integrated into your motherboard, you may have hidden
“wake on” settings that are harder to find. Site visitor Jim Porter
found that his Asus P5GDC-V Deluxe motherboard had a “wake on” setting
in Device Manager | Properties | Advanced
rather than in the BIOS or Power Management settings. (The Asus P5AD2
and P5GD2 boards have this also.)
Y-SB3 Logitech Internet Keyboard can also cause
this problem. If you use it as a simple generic keyboard, there’s no
problem; but, if you install the Key Commander software that drives the
special Internet functions, Win XP will restart instead of shut down.
Unfortunately, Logitech has decided that they will not be updating this
driver for this keyboard. (Tip from Jan K. Haak.)
Logitech MouseWare 8.6. Windows reboots when
shutdown is attempted. The software caused a BSOD with KBDCLASS.SYS.
Removing the software solved the BSOD the problem. (Tip from Pablo
Cheng.)MouseWare 9.0 and 9.1 also have been
linked to reboot-instead-of-shutdown in Win XP. Removing the software
resolves the problem. (Tip from Aswin Kindts, Greg Williams, and
Webstar DPX USB cable modem. In the one case known
to me, the problem was solved by switching the modem’s connector from
the USB 1.1 port on the motherboard to the USB 2.0 PCI card. (The modem
was provided by Telewest Broadband, manufactured by Scientific Atlanta.)
(Tip from Ann L. Goonan.)
Just a suggestion: Windows can disable the USB ports to save power. This setting is in Windows and it does not matter if the computer is a desktop or laptop. You can test to see if this is the cause. Turn the computer completely off, let it sit for 5 seconds or so and then power it back on. If the web camera turns on and works after the reboot, the Operating System is powering the USB ports down and causing the issue.
You can tell Windows to leave the USB port powered on all of the time. Click START, and go to the CONTROL PANEL. Double click the SYSTEM icon, go to the HARDWARE tab and then click the DEVICE MANAGER button.
This brings up a new window that lists all of the hardware that is in your computer. Click the + (plus sign) next to the UNIVERSAL SERIAL BUS CONTROLLERS entry. Scroll down to each USB ROOT HUB entry, right click each entry and click PROPERTIES.
This brings up a new window, click the POWER MANAGEMENT tab. Remove the check mark from the "Allow the computer to turn off this device to save power."
Repeat for all USB ROOT HUB entries, click OK to save your changes.
Check the USB ports for damaged contacts. If the supply powers up and then shuts down immediately, you have a critical error.
Damaged USB port contacts can cause this but so can graphics cards etc. Open the machine up and remove all cards and memory sticks and unplug all the drives but LEAVE THE CPU ALONE!!
Now, turn it on. If it boots and starts beeping ( which it will with no memory installed) shut it down and reinstall each item you removed one at a time and turn it on after each single thing. When it stops booting and does whats its doing now then the last thing you plugged back in is the issue.
If it still doesn't power up with everything removed then the issue is in the mainboard.
If this is th case, my advice is to seek professional advice..
You may have already tried one or more of these things, but in case you haven't...
Plug the drive into other USB ports on the computer and see if it shuts down. If not, you have a bad USB port, so just don't use it.
If it shuts down, continue to second test.
The second thing would be to eliminate the disk drive as a problem. Try plugging it in to another available computer and see if you get the same problem. If it's okay, it would be a safe assmption to eliminate the drive as being responsible.
Next, eliminate any USB hubs you may have plugged in. Plug the drive directly into the USB port on the computer and see what happens. If it works without problem, the hub is most likely the problem. If you still have the problem, follow next.
Next, I would try using one or more other USB peripherals and plug them in and try using them. If that causes the same issue, you probably have a power supply issue (even if everything is powered fine) as one of the power leads may not be putting out the required voltage. Last possibility could be a problem with your motherboard.
check you USB wire end, if that center piece ( that white piece inside the connection) is missing that the problem. that white piece separates electrical connection, it it not there it causes a shorts curcuit and the pc shuts down
How much memory do you have installed in your
computer? It may need to be, increased, as this is likely to be the cause
of your computer freezing, rebooting, or shutting down.
Hope this is of some help. Bud